Faq

What is CareLinx?

CareLinx is a secure online professional caregiver network. We help families easily find the perfect caregiver that matches their specific needs and budget online. Our nationwide network of professional caregivers are screened, qualified, and trustworthy. Our goal is to make quality care more affordable and accessible for everyone. Once you are ready, our team is always available to assist you in navigating the entire process of finding the perfect caregiver for your loved one.

How do I reach CareLinx?

You can contact us by email at info@carelinx.com or by giving us a call at 1-800-494-3106.

For Families and Care Seekers

Why should I use CareLinx?

CareLinx helps you easily find caregivers that match your specific needs and budget online. We are saving families thousands of dollars a year vs traditional agencies but also provide much of the security and oversight. Caregivers on CareLinx have been pre-screened. You have access to copies of comprehensive background checks so you have the comfort of knowing that your loved one is in good hands. CareLinx takes care of insurance, paperwork, and taxes. Finally, caregivers on CareLinx have demonstrated their ability to deliver quality care through professional licenses, client reviews, and past employer references.

How should I use CareLinx?

Start by visiting our home page, entering the location of care and whom the care is for, and then click "Find Caregivers." We will walk you through the entire process step-by-step so you find a caregiver that matches your specific needs and budget. Once you complete our survey, one of our team members will contact you and will help you find the perfect caregiver. Please provide as much detail as possible on the type of care you need while filling out the survey. If you need help, we're only a phone call away, call us at 1-800-494-3106.

How much does it cost to use CareLinx?

CareLinx is saving families thousands of dollars a month vs a traditional agency. It's completely free to post a job and to have caregivers apply for your job. Caregivers set their own hourly rate and salary is negotiated between you and the caregiver. Once you have found a caregiver you are interested in and want to interview them, you can then upgrade your account, which gives you the ability to view background checks, get access to references, message the caregivers, and use our entire system. When you hire a caregiver through CareLinx, you are charged a Service Fee of 15% which is applied to each invoice upon payment processing. This fee gives us the ability to cover the liability insurance, bonding, caregiver screening, payroll processing, tax preparation and care team support staff.

How is CareLinx different from traditional home care agencies or other home care services?

CareLinx is not a home care agency. CareLinx is an online platform that gives families the tools to easily find and manage caregivers that match their specific needs and budget.

CareLinx helps families who can’t afford a traditional agency, which can charge in excess of a 75% markup on top of the caregiver salaries. While hiring a private caregiver does save families a lot of money there are a great deal of risks that need to be managed. Instead of hiring a caregiver through classifieds or word of mouth referrals and sifting through stacks of resumes, you can easily find pre-screened caregivers that also have insurance and bonding with CareLinx.

CareLinx takes the best of both worlds. We are not a typical agency so you work directly with caregivers, which means the hourly rates are lower and there is more flexibility. You can use our service as much or as little as you would like. We also handle all the screening and background checks, as well as handle all payment and scheduling for you.

Have your caregivers received background checks?

On each caregiver profile you will be able to see if a background check has been conducted, or you’ll have the ability to request one. All verified caregivers on CareLinx have gone through an intense screening and vetting process to ensure the highest quality in home care.

Do I have to pay payroll taxes if I hire a CareLinx caregiver?

The IRS determines caregivers hired independently to be employees and should have taxes withheld. CareLinx makes this process as simple and painless as possible. You pay the hourly rate of your caregiver and we handle all the rest. Learn more...

Who determines the hourly rates of the caregivers?

Caregivers set their own hourly rate. They determine their hourly rate based on their experience, certifications, and education. The hourly rate on the profile of each caregiver can be seen as the minimum rate they are willing to work for. When a caregiver is hired, both the client and the caregiver agree on a fair hourly rate for that job.

How do I make payment?

Payments are made through the CareLinx website using your credit or debit card. After the caregiver logs all of his/her hours using our timesheet tracking tool you will be sent an electronic invoice that needs approval. Caregivers submit their invoices on a weekly basis. You will see all the days and hours worked. Once approved we will charge your credit or debit card and then directly deposit the caregivers earnings into their bank account.

Will I ever have to pay the caregiver directly?

No, CareLinx will take care of all payments. You will not have to worry about going to the bank or leaving cash and checks out for your caregiver.

Am I always protected by insurance when I hire through CareLinx?

Yes, you are. When you book and hire a caregiver through CareLinx you are automatically covered for bodily injury, property damage, and theft.

For Caregivers

Why should I use CareLinx?

CareLinx is the easiest way to get connected with people that need quality home care in your area. Furthermore, CareLinx offers flexibility. You’ll be able to accept only the clients of your choice, set your own hourly rate (and keep 100% of that rate), and pick your own hours. Caregivers being paid through CareLinx earn 25%-30% more than working through a "traditional agency." Finally, we take care of all the payments, taxes, paperwork, and other administrative hassles. In short, CareLinx offers the best of both independent caregiving and working for a home care agency. We empower you to be your own boss.

How do I create a CareLinx profile?

Just click the Find a Job button at the top of this page. This will begin your registration process. Once registered you will need to upload a profile picture and start building your online profile. With a complete profile you can begin searching, interviewing and applying to caregiver positions in your area.

How do I upload a profile picture?

Once you log into your profile you will see an option on the left hand side to “Add a Profile Picture.” (Your image must be a .jpg, .gif, or .png file.) Select this and upload an image of yourself that clearly shows you with a big smile. Please make sure it is an appropriate picture of yourself that gives a sense of professionalism (please don’t upload a picture with multiple people or zoomed out so far someone can’t see your face.)

How do I search and apply for caregiver positions?

Once logged in, click the “Search Jobs” tab on the top panel. This brings you to our caregiver positions search function. On the left side bar type in your zipcode and distance you are willing to travel. Click “Change Location/Reset” and jobs that match your criteria will show up. You must complete your profile before you can search for a job. Please make sure to complete all sections of your profile. Check your status bar on the left side of your profile page.

Once you open a job that interests you, click “apply” and this will send a message to the care seeker notifying them of your application. They will respond if they are interested in learning more about you and setting up an interview.

Why am I not getting Hired?

How much does it cost me to list my profile on CareLinx?

To be hired on CareLinx you must successfully pass a background check and provide at least 2 employment references. It costs only $20 for our partner Backgrounds Online to process it. You will receive the results within 3 business days. CareLinx charges a service fee to the client when they hire and pay caregivers through the CareLinx website but there is no service fee for caregivers.

How does payment work?

Once you have hired and connected with a care seeker you will share your bank account information with CareLinx. This is confidential information and CareLinx does not share this with any other parties. Caregivers working through CareLinx get paid on a weekly basis. CareLinx does not take any percentages out of your hourly or daily rate. If you agree on $15 per hour, you get paid $15 per hour. Caregivers being paid through CareLinx earn 25%-30% more than working through a "traditional agency."

All you need to do is log your hours on your timesheet page and submit your invoice at the end of the week. Once your client approves and pays your invoice then your earnings are available to withdrawal. CareLinx helps ensure that you get paid.

When do I get paid?

After you log your hours on your timesheet page simply click the “Create Invoice” icon. This will create your invoice. After reviewing it then you must click “Submit” for the invoice to be electronically sent to your client for approval. Once they approve your invoice, you will be notified via email that your earnings are available to withdraw. Once you have provided your bank details and clicked the withdraw button your earnings will be automatically deposited to your bank account.

Do I have to handle my own taxes?

When you get hired through CareLinx you become that client's employee. As such, you have certain federal and state tax requirements. We help the family issue you a W2 at the end of the tax year. We don’t withhold your earnings and you will be responsible for paying your taxes at the end of the year. Learn more...

Who decides my hourly rate?

You set your own hourly rate. Caregivers hired through CareLinx earn 25%-30% more than working through a "traditional agency.” With CareLinx you keep your entire hourly rate. CareLinx charges the care seekers a service fee but this fee does not change how much you take home.

Can I set my own schedule?

Yes, you’ll be able to set your own schedule with days and times you are available. Care seekers will see the times and days when you’re available and can schedule your services accordingly.

Why can’t I see my profile on CareLinx?

CareLinx thoroughly reviews every applicant before his or her profile is published to care seekers. If you have any questions on the status of your application please reach out to us at info@carelinx.com.