In-home care when you need it most

CareLinx is an online platform that helps connect families with professional, non-medical caregivers in their area. CareLinx provides “technology with a human touch”  -- families can access an online portal to view caregivers, message with them, hire them, and create individualized tasks for them to assist in the home.  If a member does not feel comfortable using technology, CareLinx provides a dedicated toll-free number to be connected with a CareLinx Care Advisor who can assist by phone.

Caregivers can assist with a range of activities of daily living and non-medical support -- mobility, bathing, grooming, exercise, transportation, meal preparation, companionship, and more. Caregivers can also provide limited assistance with members’ medications by providing reminders and/or taking the member to pick up medications. However, caregivers are not authorized to administer or dispense medication.

Members can enroll via www.carelinx.com/uhc-retiree-post-discharge or call CareLinx at (844) 383-0411.

Members are eligible for 6 hours in-home care post-hospitalization.  CareLinx and UHC highly recommends calling CareLinx upon discharge to get started with the hours as soon as possible, within 30 days of your discharge date.  Members are eligible after each qualifying 30-day discharge.

For select groups, this offer will begin on October 1st, 2021. For most eligible members, this offer will be available on January 1, 2022.

Members will have access to a dedicated CareLinx Care Advisor who can assist throughout the entire caregiver matching process in cases where a member wants additional support. Care Advisors are available to answer any CareLinx-related questions through the enrollment and matching processes. Care Advisors will continue to support families by helping to address any care need changes or future questions.

CareLinx caregivers come from a wide range of professionals including retired RNs. Some caregivers will have a CNA or HHA, but it is not required to be a caregiver and all caregivers will only be conducting non-medical tasks in the home regardless of licensure level. CareLinx does extensive background screening and offers continuing education for its caregivers to ensure the best quality of care. Our Care Advisors will work with members to match them with a caregiver who has the experience that meets their individual needs.

When a member calls CareLinx and identifies there is a need, the caregiver placement process typically takes around 5 days to respond and have someone out to the member’s home depending on when the member prefers care to start.

A dedicated CareLinx Care Advisor will assist with scheduling all caregiver interviews unless the member expresses he/she would like to coordinate alone. Some members may choose not to interview and, rather, have a caregiver matched with them on their behalf. The Care Advisor will also coordinate this process should the member choose so.

Yes, CareLinx can directly accommodate any Spanish-speaking clients currently. Care Advisors also have access to a translation service via phone with representatives who can translate for most languages.

Monday - Friday, 8AM to 7PM CST
Saturday and Sunday, 10AM to 6PM CST