Katrina S.

$. / hr

Glendale, AZ

About Katrina

Caregiving Services & Expertise

Services

    Job Interests

      Caregivers that work non-full-time jobs or irregular shifts can negotiate extra compensation in addition to their standard hourly wage.

      Skills & Expertise

      • Alzheimer's Disease
      • Depression
      • Diabetes
      • Home Health Care
      • Senior Care
      • Elder Care
      • Home Care

      Languages

      • English

      Experience & Education

      Youth program assistant

      Feb 2013 - Jan 2014
      Aviano Youth Center
      * Oversaw health and safety for a classroom of up to 27 school aged children (5-12 yrs old) on an overseas air base, servicing a community of military service members and their families. * Utilized active observation and attention to detail to monitor and document behavioral or academic concerns, signs of bullying, incident/accident reports, and possible illness or safety concerns. * Raised $3800 for summer camp program by serving on an 12 person team responsible for the planning and facilitation of a local carnival fund-raising event, surpassing the year's goal by 28%
      Feb 2013 - Jan 2014

      Front Counter Customer Service

      May 2011 - Apr 2012
      Oak Park Cleaners
      * Assisted 90-120 walk in customers per shift while answering 25+ calls per day on multi-line telephone and managing busy drop off service window * Processed 200+ cash and credit invoices per shift accurately and efficiently using point of sale system with 0 discrepancies. * Increased customer satisfaction by 33% in 1 year by implementing quality control inspection protocols immediately following deliveries from main storefront and prior to customer arrival. * Arranged pickup order for families and businesses together under one name, streamlining process and reducing customer wait time by 55% during busy afternoon rush. * Catered to notable clientele on occasion, such as NBA player Tim Parker, and the esteemed Mayor of San Antonio, Julian Castro.
      May 2011 - Apr 2012

      Front counter Customer Service

      May 2010 - Apr 2011
      Polar Bear Cleaners
      * Managed all day to day operations for remote dry cleaning storefront location * Assisted approx 60-80 customers daily on walk-in basis, answered phones, and handled drive thru service window simultaneously. * Inspected and correctly updated 150+ customer accounts, identifying several mistakes, markedly increasing accuracy, efficiency, and personalized service . * Took initiative to note customer preferences on each account effectively streamlining intake process. * Leveraged negotiation skills to resolve over 25 previously unaddressed grievances and online reviews, resulting in an improved reputation and raised company awareness of these issues.
      May 2010 - Apr 2011

      Central Carolina Technical College

      Jan 2008 - Jan 2009
      Sumter, SC
      Jan 2008 - Jan 2009

      Personnel Specialist

      Jun 2006 - Jul 2007
      USAF, RAF Lakenheath Hospital
      * Created and maintained approx. 800-1000 active duty personnel information files and electronic records * Served as the point of contact (POC) for several administrative programs including on-boarding, new hire briefing, leave program, manpower projections, benefits, and records managements * Spearheaded 44 weekly Friday morning briefings informing commanders, chiefs, and supervisors of vital personnel information, projections, changes, reports, and announcements pertaining to hospital personnel . * Served an average of 120-150 customers per day using multi line telephones, email, scanners, fax machines, Military Personnel Data Systems, and face to face interactions * Collaborated with team members and command leadership to ensure personal welfare and safety of 2025+ military members and their families following several terrorist attacks across Europe that year
      Jun 2006 - Jul 2007

      Roosevelt High School

      Jan 2001 - Jan 2005
      San Antonio, TX
      Jan 2001 - Jan 2005
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