Danielle G.

* Safely operated and regularly sanitized assistive equipment such as wheel chairs, Hoyer Lifts, walkers, and Gait Belts. * Remained compliant with OSHA and HIPAA standards and regulations at all times, especially with EMR documentation * Ensured strong hygiene while maintaining patient dignity when assisting with the use and upkeep of catheters, dialysis ports, colostomy bags, bedpans, briefs, Iv's, feeding and drainage tubes. * Performed routine resident rounds throughout shift to check on resident condition. Reported status of all physical and emotional conditions of resident, including skin checks and behavioral state, to appropriate Nurse.

* Delivered exceptional customer service by providing friendly greetings and answering customer questions. * Effectively educated patients on proper use of company equipment. Monitored clinic equipment functionality, calibration, stock, and overall clinic cleanliness. * Balanced front office duties such as processing and documenting copays, creating new patient files, verifying insurance, obtaining proper authorizations, honoring medical records requests. * Assumed responsibility for the training and orienting of new staff by creating and implementing a training protocol. * Detailed oriented - responsible for preparing clinic for audits of patient files. This included sending, and obtaining signed initial evaluation reports, progress notes, and discharge summaries from appropriate doctor in a timely manner, and insuring that patient identification information is present throughout file, and other quality assurance duties.

* Managed the daily schedules for a team of physical, occupation, and speech therapists and made recommendations based on productivity levels. * Assumed responsibility for keeping patients and therapist informed about patient's daily therapy and doctor appointments. This included dialysis treatment, surgical operations, and medical emergencies. * Recommended improvements to supply ordering and inventory management to increase efficiency and productivity. * Worked directly with department director to insure all full time and prn staff strictly complied with company policies including completing continuing training programs, maintaining valid therapy licenses on file, and are HIPAA compliant. * Accompanied therapists on patient home visitations and ordered needed home equipment for discharge. * Performed other duties as assigned, including verifying and submitting pay roll, participating in facility meetings for department heads, and documenting, reporting, and resolving disputes concerning neglect. * Demonstrated an ability to identify and solve problems in order to maintain accurate, detailed record keeping. * Revealed good interpersonal skills when interacting with other departments including nursing, social work, maintenance, and kitchen staff to ensure quality care. * Responsible for assembling and delivering appropriate updates to outside regulatory agencies.