Altia B.

* Under the direction of the Nurse Manager, or designee, the Patient Care Technician assists the work of the Registered Nurse to meet the needs of patients in order to provide safe, quality care. * Working as part of a team with the Registered Nurse, the Patient Care Technician participates in providing patient care, including: * Implements progressive mobility guidelines (e.g. patients in chair for meals). * Ambulating, turning and repositioning patients. * Uses patient handling equipment in the tasks of lifting, transferring, repositioning and transporting patients. * As needed, may also transport patients within the medical center and deliver and pick up specimens and prescriptions. * Assisting with activities of daily living, including but not limited to: feeding, bathing, toileting, providing water, answering the phone, and oral care. * Within the Patient Care Technician duties and responsibilities and dependant on the patient population, assists the Registered Nurse with patient monitoring, including but not limited to: obtaining, recording and reporting vital signs, weights, and measuring and recording inputs/outputs.

Handled continuous inbound telephone volume. Identified the purpose of the member's call and processed the call according to the appropriate script. Provided facility and provider information and some laboratory results, made and canceled appointments, transferred members the the Advice Nurse, intake information from the member and compose accurate and clear messages for providers. Resolves problems with facility teleservice teams. Effectively processed calls in a systematic and organized manner following Call Center scripts, policies and procedures. Processed calls accordingly from hearing impaired members. Receives and relays information regarding appointment cancellations. Records instructions form provided in PARRS. Updates member demographics. Worked collaboratively with members and staff across all service lines. Functions as a team member to achieve call center goals. Supported and demonstrated Kaiser Pemanente's/Call Center service philosophy and managed calls in a professional manner. Demonstrated an awareness and sensitivity to patient/family rights. Handled inquires and complaints pursuant to procedure. Complied with departmental standards, policies and procedures regarding training, management of workload, and safety/emergency situations. Performed other duties as required. Promoted personal and co-worker safety.