Alexis C.

$. / hr

Colorado Springs, CO

About Alexis

Caregiving Services & Expertise

Services

    Job Interests

      Caregivers that work non-full-time jobs or irregular shifts can negotiate extra compensation in addition to their standard hourly wage.

      Skills & Expertise

      • Senior Care
      • Elder Care
      • Home Care

      Languages

      • English

      Experience & Education

      Customer service

      Nov 2017 - Present
      Atterro
      Provide individuals with information on the affordable care act, enroll customers into health insurance plans and complete PEAK applications for financial assistance to see if the customer qualifies for medicaid (HFC) or Advanced premium tax credit through the market place. I was also part of the Executive resolution team that took over escalations and resolved the customers issues in regards to their enrollments.After experience with escalations I was then offered a position on the Carrier response team where I researched accounts and correlated with the health insurance carriers such as Kaiser, Anthem and Cigna to verify that they are showing the correct information in their system. Examples of things I Would verify with these Health insurance carriers is that the customers advance premium tax credits, members monthly premium amounts and start date for any changes that were made are showing correctly. Not only would i verify that the carriers systems matched ours, I also had to do research h to verify that our system showed correctly and if not I had to make the right changes to our system.
      Nov 2017 - Present

      Avanza Training - CNA and PCW

      Jan 2019 - Jan 2019
      Colorado Springs, CO
      Jan 2019 - Jan 2019

      Customer service

      Jan 2017 - Aug 2017
      Alorica
      Assisted Verizon customers with any questions or concerns they had in regards to their service and billing, and provided them with excellent customer service. I also assisted customers with technical issues they had with their Verizon devices.
      Jan 2017 - Aug 2017

      Shift Leader

      Mar 2014 - Jan 2016
      Popeyes
      Provided excellent customer service to Popeye's customers, by assisting with drive through and lobby orders. I also prepared the food in the morning that will need to be ready by the time we opened. In addition I made sure all employees were doing there job and kept the store clean. Lastly I was in charge of the store when all managers were out of office.
      Mar 2014 - Jan 2016
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