bingLeshell L. | Professional Caregiver in Lithonia, GA | CareLinx
Leshell L.

Leshell L.

$. / hr

Lithonia, GA

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About Leshell

Caregiving Services & Expertise

Services

    Job Interests

      Caregivers that work non-full-time jobs or irregular shifts can negotiate extra compensation in addition to their standard hourly wage.

      Skills & Expertise

      • Senior Care
      • Elder Care
      • Home Care

      Languages

      • English

      Experience & Education

      Customer Service

      Jul 2017 - Present
      Corporate Temps
       Be available to handle member inquiries. Represent Health Plan by answering and documenting all incoming contacts to determine their nature, and respond to complex calls related to specialized product lines or ques.  Respond with empathy to complaints and concerns from members concerning health plan benefits, account status, payment history, and medical services.  Initiate contact with the appropriate health plan, medical group and facility personnel to obtain information relevant to the concern or inquiry as needed.  Evaluate data to determine and implement the appropriate course of action to resolve the complaint and/or coordinate service recovery.  Document according to procedure. Assist department in reaching call handling goals, first contact resolution goals, complaint resolution compliance, member retention and making return contact as warranted.  Complete required training (including, but not limited to, annual certifications) and understand how to use tools available to recall necessary information.  Maintain awareness of the way performance and actions affect members and KP's financial stewardship.
      Jul 2017 - Present

      Strayer University

      Jan 2015 - Jan 2019
      Washington, DC
      Jan 2015 - Jan 2019
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