Shirley C.

Use clinical tools, data and other information to complete assessments of patient needs Create individualized and comprehensive case management and treatment plans Determine insurance eligibility for various treatments and treatment programs Clearly explain the reason for prescribed treatments and treatment plans to patients Educate patients on benefits, services and other resources, including payment options Communicate with patients, physicians and insurance companies to secure successful outcomes Document complex medical information to outline and improve health results Follow case and quality management processes in compliance with regulatory guidelines and company procedures

*Collecting Covid-19 test samples, helping maintain a safe work environment on the unit and enforcing state and facility guidelines of social distancing when appropriate as to ensure the safety of patients and staff* Assessed and assisted patients with a diverse range and comorbid chronic diagnoses, including chronic obstructive pulmonary disease, asthma, congestive heart failure, cerebrovascular accidents, diabetes, and sepsis* Assisted in team building to enhance patient safety and Improve clinical performance* Built and maintained excellent rapport with patients and loved ones while providing compassionate patient-centered care* Treated patients by administering various types of medications and therapies*Monitored and recorded patient condition, vital signs, recovery progress*Answered patient calls, identified issues, and determined how best to provide assistance within parameters established by facility and supervisor* Delivered high level of care to every patient* Excellent customer satisfaction by finding creative solutions to problems* Provided behavioral and emotional support and closely supervised patients suffering from dementia and Alzheimer's.* Explained patient conditions, procedures, and treatment protocols to patients and families* Counseled caregivers and families on end-of-life planning and educated them on patient care.