Chinyere A.

Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming.

Answering calls (inbound and outbound) • Prepares source data for computer entry by compiling and sorting information; establishing entry priorities. • Processes customer and account source documents by reviewing data for deficiencies; resolving discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution. • Enters customer and account data by inputting alphabetic and numeric information on keyboard or optical scanner according to screen format. • Maintains data entry requirements by following data program techniques and procedures. • Verifies entered customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data. • Tests customer and account system changes and upgrades by inputting new data; reviewing output. • Secures information by completing data base backups. • Maintains operations by following policies and procedures; reporting needed changes. • Maintains customer confidence and protects operations by keeping information confidential. • Contributes to team effort by accomplishing related results as needed

Managing large amounts of inbound and outbound calls in a timely manner • Following communication “scripts” when handling different topics • Identifying customer needs, clarify information, research the issue and provide solutions • Keep records of all conversations in call center database • Meet personal/team qualitative and quantitative targets

Assisting with bathing and grooming like shampooing hair, finger and toenail care, brushing teething, and shower assistance • Basic food preparation from grocery shopping to actually preparing the food • Remind the patient to take medication • Making the bed and cleaning the bathroom and kitchen • Transferring the client from chairs, from the toilet, from bed, and to and from a vehicle • Help using the toilet • Transport the patient around to doctor’s appointment and other activities. • Monitoring changes in client’s health

Reading, monitoring and responding to boss’s email • Drafting communications on boss’s behalf • Managing projects • Grocery shopping • Laundry • Cooking meals (lunch and dinner) • Typing correspondences on bosses behalf • Cleaning residential area • Answering calls (inbound and outbound) • Greets, welcomes and directs individuals