Catherine H.

About Catherine

I have a strong affinity to Seniors and believe that they are entering in a unique but confused time in their life. They are proud and have worked hard in their life and unfortunately the world as tech savvy as it is has created additional confusion to their life than necessary. I have great care and compassion with anyone with differing needs. I have been around the world in missions in SA, USA teaching and working with children and adults with differing needs. I have taught handicapped children therapeutic riding, I have taught adults with differing needs how to connect to technology to see a bigger world and gain enjoyment by using a computer. I am a extremely caring and compassionate young lady that has lost her father to Dementia. I have seen all sides and respect the changes that occur. I have worked for a large facility and did medicine management as well as direct resident care and any chore the resident required. I appreciate the fact that most of our elders are not in need of being in a community, however, they may just need that helping hand at home that assists in day to day tasks that they can no longer do. I am willing and capable to drive the resident to their necessary appointments or grocery shop or whatever or where ever they need to go,

Caregiving Services & Expertise

Experience & Education

Owner/Director

Mar 2003 - Aug 2014

e-Four Professional Services

EFOUR PROFESSIONAL SERVICES, Saginaw, MI and Johannesburg, Republic of South Africa Director/Owner/Missioner-Current role since 2003 • Successfully built company from the ground up providing full-service business development, business management, employee engagement, and staff training services to companies in various industries. • Manage key operational and accounting duties for eFour Professional Services including P&L management, financial analysis, bookkeeping, and key financial reporting to ensure optimal fiscal health and profitability. • Expertly ran eFour Professional Services for seven years in South Africa, moving business to U.S. in 2010. Consistently achieved a more than 100% client retention rate. • Secured highly competitive contract with Absa/Barclay’s Bank in South Africa. • Contracted by the Gauteng Provincial Government for a major Call Center development project.

Mar 2003 - Aug 2014

Office Manager/HR/Sales

Sep 2012 - Aug 2013

Siler Precision Machine

• Managed day-to-day office operations providing support to the Sales and Customer Retention arms of the business. Created structured operations and implemented all areas of Human Resources protocols along with ensuring 100% compliance with ISO-2001 regulations. • Instrumental in increasing customer retention and increased customer service along with boosting customer growth and increased revenue stream by 200%. • Spearheaded process improvements and cost reduction strategies that promoted more productive and efficient business operations

Sep 2012 - Aug 2013

Centralized Support Manager/Job Coach

Aug 2010 - Sep 2012

Do-All, Inc.

• Successfully served in the role of a Job Coach and Division Manager for the nonprofit committed to providing employment services and counseling to people with disabilities. • Pioneered the development, project managed from ground up, and implementation of Do-Connect, Do-Call, an initiative that enabled adults with differing needs the ability to utilize and interact with current technology. Secured Grant funding to supply full program. • Consistently contributed ideas to deliver excellence and diversity in program offerings, looking to remove employment barriers as well as ensure the personal and professional success of those being served.

Aug 2010 - Sep 2012

University of Phoenix

Jan 2010 - Oct 2011

Jan 2010 - Oct 2011

Workforce Field Director

Feb 1998 - Mar 2003

APAC Customer Services

• Tapped by senior leadership to take on additional roles supporting the global leader of customer care business process outsourcing services. Led, trained, and developed a team of 12 Workforce Managers responsible for an 11,000 seat Call Center and 35 lines of business. • Pioneered the development of a revolutionary business management tool utilizing a lean manufacturing model concept. Efforts increased operational efficiencies and performance; boosted significant growth in business and overall customer base; and increased customer service ratings from 83% to 98%. • Led a cohesive team promoting efforts to ensure staff understood and connected with the company and department vision. Efforts boosted employee loyalty and investment in delivering quality customer services.

Feb 1998 - Mar 2003

Denver Technical College

Jan 1990 - Dec 1992

Jan 1990 - Dec 1992

More Caregivers You Might Like

Tina L.

$18.00/hour · Saginaw, MI

I'm loving caring giving encouraging I believe in being a solution to a problem. My passion is to help people rather is to just cheered them up give them some encouraging words maybe even a smile. I lost my mom 3 1/2 years ago and then going through that process it definitely enlighten me and encouraged me to want to give back and help seniors and older people in our community it was a great experience, tough but great experience and what I like most about being a caregiver is just making a difference in somebody else's life making them smile. Just knowing somebody else is there my personal achievement is being able to be there for my mom it meant a lot .

View Profile

Michele D.

$20.00/hour · Bay City, MI

I am a Certified Nurse Aide (CNA) with the State of Michigan. I received Basic Life Support certification in CPR and AED with the American Heart Association. I graduated from Dorsey Emergency Medical Academy at the top of my class. I am a caring person by nature and I enjoy assisting individuals to enjoy as independent of a lifestyle as they are willing and able. I take great pride in providing quality care, companionship and dignity to each individual according to their needs. I am trained to assist or provide the activities of daily living, as well as being trained in restorative care. I am meticulous and detail oriented and compassion comes easily to me. I pride myself in excellent individual care and cooperation within a larger care team.

View Profile

Find the Right Caregiver at CareLinx