Trina C.

Assisted guests with costume selections. Replenished stock and zoned areas throughout the store making sure that things were in order. Accepted payments for sales in accordance with company procedures and policies.

Provided customer service to incoming and outgoing customers. Maintained high standards of safety and cleanliness, making sure that the store was secure and ready for customer use. Helped prepare and make food while making sure that items were prepared correctly and within proper food handling standards. Organized and cleaned back area of store for proper storage of items.

Provided inbound telephone and email support for customers regarding their student loan monthly payment amount, interest rate, and loan terms. Researched misapplied payments and made sure they were re-posted correctly. Recorded details of inquiries, comments, complaints, and actions taken. Organized file room so that records could be stored properly.

Provided inbound telephone support for customers regarding products and services by basic and advanced troubleshooting. Investigated and resolved customers' questions and problems with Sprint's products and services with an objective solving any issues on the first call. Assisted customers with the usage of phone features, billing, network coverage and technical issues, data services, troubleshooting computer internet connections with Sprint devices and installing Sprint software. Collected relevant information and lead the customers through diagnostic procedures to determine the source of the issues and problems, research, isolation and resolution, escalating more complex problems to other support areas as appropriate. Provided quality service and support in a variety of areas including, but not limited to: billing, equipment, coverage and troubleshooting. Assisted sales team with incoming requests for new services and facilitate a warm hand off to the respective account executives. Set commitments to follow-up on customer inquiries not immediately resolved. Researched misapplied payments and made sure they were re-posted correctly. Recorded details of inquiries, comments, complaints, and actions taken. Made financial decisions to protect or collect revenues and gave adjustments to customer accounts when needed while maintaining a balance between company policy and customer benefit.

Handled customer questions, complaints, and billing inquiries and offered alternative solutions where appropriate with the objective of retaining customers' business. Handled business transactions in connection with the activation of new customer accounts. Made financial decisions to protect or collect revenues and gave adjustments to customer accounts when needed while maintaining a balance between company policy and customer benefit. Activated services and features per customers' request, and explained coverage areas for customer's rate plans. Provided quality service and support in a variety of areas including, but not limited to: billing, equipment, coverage and troubleshooting. Assisted sales team with incoming requests for new services and facilitate a warm hand off to the respective account executives. Identified, researched, and resolved customer issues. Set commitments to follow-up on customer inquires not immediately resolved. Researched misapplied payments and made sure they were re-posted correctly. Helped provide on-the-job training for new employees. Recorded details of inquiries, comments, complaints, and actions taken.