Joann E.

About Joann

I became a caregiver because I experienced first hand what is like to provide care for someone who was no longer capable of performing everyday living activity. I took care of my mother for over five years, and my father for over four years. I have recently also taken care of my brother. I have always liked taking care of others and helping others, but after taking care of family I gained a clear perspective of the need for good caregivers. I love being a caregiver because it makes me feel like my life has purpose and it gives me a fulfillment inside to know I am doing something that is making a difference in someone's life. I am proud to know that I was blessed to be able to take care of both my mother and my father. Some people don't have an option to take care of their elderly parents, but I was blessed to provide care for both of my parents. I am a very empathetic, compassionate, and loving person. I have been pursuing a nursing degree, but it was put on hold to take care of my family members. I was only able to take one or two classes at a time, and then I had to stop taking classes for awhile to be able to give the time needed to family who needed care assistance. I am a graduate vocational nurse I recently graduated from nursing school and I am awaiting to take my licensure examination. I am looking forward to making a difference in lives.

Caregiving Services & Expertise

Experience & Education

National American University

Jan 2016 - Jan 2017

Austin, TX

Jan 2016 - Jan 2017

Career Point College

Feb 2016 - Feb 2016

Feb 2016 - Feb 2016

Caregiver

Oct 2014 - Feb 2016

Nurses Case Management

Provide companionship and conversation. Administer medication. Assist with transfer. Redirected client when needed. Assisted with mobility. Ambulation assist. Toileting assistance as needed. Hygiene, mouth care, hair grooming. Dressed and provided showers.

Oct 2014 - Feb 2016

Temple College

Aug 2009 - Dec 2013

Aug 2009 - Dec 2013

Central Texas College

Aug 2006 - May 2008

Aug 2006 - May 2008

CNA

Oct 2004 - Oct 2005

Crestview Manor

Took residents vitals, and recorded the information. Noted and reported and changes in resident to RN. Fielded and responded to resident questions and concerns. Gave resident showers, baths, and provided hygiene care.

Oct 2004 - Oct 2005

CNA

Jun 2004 - Oct 2004

Weston Inn Health Center

Took vitals and recoded information. Provided assistance with medication reminders, bathing, grooming, dressing, and escort. Offered emotional and social support to resident. Informed supervisor of any resident concerns or issues.

Jun 2004 - Oct 2004

Customer Service Specialist and Account Manager

Aug 1998 - Mar 2004

Convergys Corporation

Received inbound calls from AT&T customers. Assisted customers with billing questions and making any adjustments while keeping company policy. Promoted to helpdesk within a year. Took over calls from representatives who had were speaking to customers that requested a supervisor. Selected within a few months for pilot project from Alltel. received calls from Alltel customers concerning their account. Later, selected to receive calls from Capital One customers as a inbound call representative. After a few months as a regular representative was promoted to account manager.

Aug 1998 - Mar 2004

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