Azadeh P.
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Assistant general manager

Hilton Garden Inn

Jan 2007 - Aug 2010

* Resposible for 150 guest suites. * Managed all hotel operations on a daily basis. * Assigned duties to staff and observed performance to endure adherence to hotel policies and established operating procedures. * Coached and counseled managers and kept accurate and thorough documentation. * Assisted in conducting the deparmental audits and in developing corrective action plans. * Followed up on guest complaints and reponded to gue st complain through the brand. * Responsible for maintaing Brand Quality at or above Brand Average Threshold. * Managed Guest Service Relations, ... more


Sales manager

Homewood Suites

Jan 2006 - Jan 2007

Responsible for 77 full guest suites. * Assist in the development and implementation of sales and marketing strategies. * Prepare and maintain Action Plans. * Qualify and solicit new and existing accounts through personal contact, telephone calls, solicitation letters, promotional events, and community and industry events. * Used Hilton sales policies and selling techniques with an emphasis on maximizing occupancy and average daily rate. Complete, maintain and inspect sales related forms and checklists. * Conduct professional site inspection with clients, exhibiting key features. Invite clients to breakfast and manager's reception. * Be available at Lobby, Breakfast Bar, and Manager's Reception; compile leads from guests, front desk and breakfast host. * Visit area competitors; "work" their lobby, meeting rooms. ... more

Skills and Expertise

Computer science

2001 - 2005 Richardson TX