Marsha K.

Partnered with insurance companies, health maintenance organizations, home care agencies, skilled nursing facilities, durable medical equipment companies, and transportation agencies to enable a successful discharge plan.
Recorded clinical and financial information, ensuring cohesive communication for case managers and social workers.
Educated patients and caregivers about financial responsibility including Medicare, Medicaid, and private insurance guidelines.
Processed discharge applications in compliance with regulations for Medicare and Medicaid eligible patients.
Collaborated with case management personnel, physicians, nurses, and social workers to identify, plan, and execute safe patient discharge.
Played an integral role in reducing readmission rates by identifying risks and improvement opportunities.
Filed discharge documentation such as Medicare Outpatient Observation Notices (MOON) and Important Message from Medicare (IMM).
Conducted assessments of activities of daily living (ADL) and instrumental activities of daily living (IADL) functions.
Trained and mentored new discharge planning specialists, ensuring patient transition success.
Researched and identified community resources, eligibility requirements, and other opportunities for safe patient discharge.

Established and nurtured strategic partnerships with clients, referral sources, payers, and community organizations.
Monitored and maintained fiscal management functions, coordinating billing functions and processing of services.
Managed day-to-day client relationships and communicated patient progress, anticipating and addressing client needs to improve patient outcomes.
Supervised and supported field employees, providing ongoing coaching and mentorship.
Prioritized multiple assignments by tracking, coordinating, and documenting diverse caseload.
Ensured quality service by implementing and enforcing company policies, procedures, and standards

Managed an office team of 6 members.
Interviewed, hired, and trained new employees in compliance with office policies and procedures.
Addressed issues raised by clients and employees, while seeking out appropriate ways to problem-solve and process improvements.
Strategically directed and managed multiple projects simultaneously.
Assessed and executed short and long-term goals to ensure efficient office functioning.
Evaluated financial data and budgets in order to make informed recommendations for continuous improvement.
Obtained and analyzed reports on staff productivity, resource utilization and generated revenue.
Researched and analyzed information and data to prepare reports and presentations, in accordance with office standards.
Evaluated policies and procedures to ensure continued compliance of current regulations.
Spearheaded innovative techniques to support and promote continuous learning for employee development.
Developed the office budget, including: full profit and loss, revenue and expenses.
Effectively communicates across a wide spectrum of audiences, conduct change initiatives, while managing multiple priorities.

Provided compassionate care for patients suffering from mild to severe chronic/acute medical conditions, updating medical charts and noting patients' cognitive state.
Engaged with physicians, medical professionals, and family members, promoting open lines of communication between all support resources and facilitating positive outcomes for patients.
Observed patients and documented vital signs, checking blood pressure, pulse, and respiration.
Evaluated patients' medical history, developing and modifying individual care plans.
Managed strict medication schedules and monitored nourishment intake to determine adequacy of nutrition and hydration.
Served as a key support resource for physical conditioning including range of motion exercises and general strength conditioning.
Aided patients with ambulation and utilized Hoya lifts as needed.
Administered critical assistance to extremely frail clients including treating non-healing wounds, changing bandages, repositioning individuals, and modifying the environment for safety and comfort.