Beyond Your Everyday Benefits, at No Cost to You

You are eligible for a choice of ONE of the following benefits up to one year following the reported date of the completed healthcare activities:

• In-Home Personal Care: 12 hours of in-home personal care to assist with daily tasks such as meal preparation, transportation, and more provided by CareLinx
• Housecleaning: Includes one-time deep housekeeping service in your home provided by a cleaning company or individual of your choice coordinated through CareLinx
• Pest Control: Pest control includes a one-time pest service treatment of your choice (e.g., roaches, rats/mice, ants, etc.) provided by a national pest control company near you

After you have completed your required healthcare activities. If you have questions about the status of your activities, please contact your UnitedHealthcare diabetic support advocate at 844-326-3045.

1. Engage in the Diabetes Support Program

2. Annual Wellness Visit with the following activities completed during the appointment:

   1. Hemoglobin A1c Test
   2. Blood Pressure Evaluation
   3. Annual Kidney Disease Monitoring (if applicable)
3. Annual Retinal Eye Exam

If you have questions about the status of your activities, please contact your UnitedHealthcare diabetic support advocate at 844-326-3045. Note that most of these activities can be completed through a HouseCalls visit, but this isn’t required.

You can enroll via www.carelinx.com/diabetessupportpremium or call CareLinx at (855) 223-9320.
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CareLinx does not replace your diabetic support advocate.  If you have any questions about your diabetic support program needs through UnitedHealthcare, please call: 844-326-3045.

Monday - Friday, 8AM to 7PM CST
Saturday and Sunday, 10AM to 6PM CST

You will have access to a dedicated CareLinx Care Advisor who can assist throughout the entire matching process in cases where you want additional support.  Care Advisors are available to answer any Diabetes Support Premium-related questions. Care Advisors will be your point of contact moving forward for coordinating CareLinx services, Housecleaning or Pest Control services. Care Advisors are available to support families by helping to address any care need changes or future questions.
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Your Care Advisor does not replace your diabetic support advocae.  If you have any questions about your diabetic support program needs through UnitedHealthcare, please call: 844-326-3045.

CareLinx is an online platform that helps connect families with professional, non-medical caregivers in their area.  CareLinx provides “technology with a human touch” -- families can access an online portal to view caregivers, message with them, hire them, and create individualized tasks for them to assist in the home.  If you do not feel comfortable using technology, CareLinx provides a dedicated toll-free number to connect with a CareLinx Care Advisor who can assist by phone.  Your CareLinx Care Advisor will also be coordinating your benefit selection including your choice of one of the following services: In-Home Personal Care, Housecleaning or Pest Control. Your CareLinx care advisor will assist with scheduling and obtaining services.

Caregivers can assist with a range of activities of daily living and non-medical support -- mobility, bathing, grooming, exercise, transportation, meal preparation, companionship and more.  Caregivers can also provide limited assistance with your medications by providing reminders and/or taking you to pick up medications.   However, caregivers are not authorized to administer or dispense medication.

CareLinx caregivers come from a wide range of professionals including retired registered nurses. Some caregivers will be certified nursing assistants or home health aides, but it is not required to be a caregiver. CareLinx does extensive background screening and offers continuing education for its caregivers to ensure the best quality of care. Our Care Advisors will work with you to match them with a caregiver who has the experience that meets their individual needs.

You can enroll after you have completed your required healthcare activities for a year after your activities have been completed; however, you should enroll as soon as possible to take advantage of your benefits.  If you have questions about the status of your healthcare activities, please contact your UnitedHealthcare diabetic support advocate at 844-326-3045.  
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When you call CareLinx and express that you would like in-home care services, the CareLinx caregiver placement process typically takes around 5 days for metro areas, and around 10 days for rural areas. This also depends on when you prefer care to start.

A dedicated CareLinx Care Advisor will assist with scheduling all caregiver interviews unless you would like to coordinate alone. If you do not want to interview and would rather have a caregiver matched with them on their behalf, your Care Advisor can assist by selecting a caregiver in your area who best fits your care needs.

Yes, CareLinx can directly accommodate any Spanish-speaking clients currently. Care Advisors also have access to a translation service via phone with representatives who can translate for most languages.

CareLinx Care Advisors will ask some questions to better understand your needs and schedule to place a housecleaner or housecleaning company to come provide the one-time, deep cleaning for your home.

CareLinx Care Advisors will enroll you and contact a national pest control company in your area while you’re on the phone. Pest control will schedule service with you at the time of enrollment.