Tanya R.

* Communicated with buyers and sellers to understand wants and needs, timelines, and budgets. Guided them in marketing and purchasing property, coaching them through the process for successful closing. * Compiled and updated lists of available properties with details regarding location, square footage, features, and more. * Developed positive relationships and network with lenders, appraisers, home inspectors, and title agencies. * Coordinated advertisement and conducted open houses. * Initiated negotiation processes, consulted with clients concerning market conditions, prices, mortgages, and legal requirements to ensure a fair and honest process. * Prepared contracts and all forms of paperwork entailed through to closing for buyers and sellers.

* Oversee and coordinate 50+ successful implementations of new software and hardware installations, upgrades, and break-fixes by scheduling and engaging all teams necessary; for example, upgrading the FedEx server and client applications in all Distribution Centers * Organize and prioritize incoming requests for a team of 10 associates, partnering with business and project managers; for example transitioned team to utilize Agile methodology for tracking and progress visibility allowing cross-training and enabling cross-functionality * Create weekly and monthly reports for all levels of Leadership * Provide company and system access to 3rd party contractors by engaging internal Vendor Management Organization * Monitor and assist with impactful and systemic incidents * Partner with vendors and inter-business teams to research root cause of incidents and mitigate solutions * Partner with all levels of Leadership to preview and discuss upcoming projects, determining our team's involvement * Support and maintain the relationship with two 3rd party vendors full-time, while continuously learning details of other vendors supported by our team.

* Develop strategic partnerships with regulatory agencies to streamline and expedite the licensing process to ensure 100% license execution * Manage a portfolio of over 1,000 highly regulated operating licenses for 120 domestic locations * Responsible for researching and interpreting regulatory requirements for new facilities, remodels, special projects, and new business initiatives * Partner with senior leadership, merchandising, operations, and other key stakeholders to drive new business initiatives, such as the addition of firearms to over 500 locations which has added over $22M in sales to the bottom line in FYE12 * Leading a continuous improvement project across the department which identifies opportunities to streamline license workflows creating savings and efficiencies for our field locations, regulatory agencies, and the Licensing Department

* Maintained customer relations as a Floor Manager in a high volume, casual, full-service restaurant * Responsible for employee schedules, evaluations, training, and coaching for improvement of staff * Service professional duties to include arrangements of floor layout, to service large banquets and business caterings * Monitored and reported on food, guest, and employee safety procedures * Responsible for cash in-take, store deposits and balancing of in-store safe on a daily basis