Gabriela R.

About Gabriela

I love helping people and always looking forward to assisting anyone needing help, I have great customer service experience as I worked as a manager Walmart and was always helping not only customers but employers as well. I also have experience with customer service through the phone due to my current job which is callcenter Teleperformance as respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools. I also would take care of my grandma's friends when I was ages of 16 through 20, so I have experience in caregiver. The reason I became a caregiver was because my grandma recommended me to her friends sons/daughters and they took me in as a caregiver. I really enjoy spending time with the elderly and have full respect to the elderly. I also grew up with my grandma so I have a different love towards the elderly. Most of my life have been full of great moments even if I have struggled to get through some of my goals, that is what makes me proud of all my achievements.

Caregiving Services & Expertise

Experience & Education

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