Stephanie L.

$14.50 / hr

Phoenix, AZ

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About Stephanie

1. I became a CNA because I love taking care of people and love seeing them make progress to the little things in life that we take for granted, and know you can make their day a little better just by providing care. 2. I love the helpfulness about it because if you aren't passionate about helping and what you do for the patients then you have to reason to be doing what it period. 3. When I was working at Loving Care Home I had a patient that was very shy and she didn't like people touching her. So what I did was every time she came around me or I was around her I greeted her with a smile and always asked how she was doing and when it was time to complete a task with her I gave her options so that way the choice was always hers. When it came time for baths or wiping of herself I always set it up for her and let her do it and only assist if she asked or wanted me to help and gradually as she became comfortable with me she allowed me to do things for her and always asked for me by name. Her shyness and her not allowing people to touch her faded away because I helped build that confidence back for her. 4. I’m a team player, detail oriented, good listener, hard worker and at heart a great conversationalist. I’m able to adapt and work with minimum supervision and learn company procedures quickly. I communicate them and resolve issues with clarity, quality and patience. I just naturally have a caring demeanor about myself. I love helping people.

Caregiving Services & Expertise

Services

Bathing
Dressing & Grooming
Toileting
Meal Prep
Groceries & Shopping
Transferring & Mobility
Transportation
Housekeeping

Job Interests

Caregivers that work non-full-time jobs or irregular shifts can negotiate extra compensation in addition to their standard hourly wage.

Skills & Expertise

Alzheimer's Disease
Diabetes
Hospice Care
Multiple Sclerosis
Post Surgery Recovery
Respiratory Disorders
Skin Disorders
Stroke
Senior Care
Elder Care
Home Care

Languages

English
French

Experience & Education

Premier Technical Support

Oct 2014 - Feb 2015

Asurion

• Answer inbound calls for Verizon customer services helped with any billing issues or question focused on one stop resolution. • Providing technical support to customers that were able to use their cellular device, complete phone swaps on the line. Assisted with online log in issues. Remote support for computers and phones. • Troubleshoot and escalate customer’s issues to needed dept. or supervisor for resolution. Access customer accounts and issue credits as needed to resolve customers’ immediate issues regarding broken screens and/or phones • Assisted with filing insurance claims for the customer and getting them to the appropriate department to finish filling the order to receive new phone.

Oct 2014 - Feb 2015

Patient Care Advocate

Oct 2011 - Jan 2012

ExpressScripts

• Answer inbound calls for Tricare health care provider, Blue Cross Blue Shield and several other health care providers. Assist with existing and new customers starting home delivery program. • Providing copay coverage check for retail/home delivery claims. Provide plan analysis details, plan changes, updates on accts. Take payments on acct. give account receivable details upon request. • Troubleshoot and escalate customer’s issues to needed dept. or supervisor for resolution. Access customer accounts and issue credits as needed to resolve customers’ immediate issues regarding refills or orders shipped. • Retail pharmacy help desk provide override’s to rejected claims. Also assist doctor office with clarity on renewed or change in dose prescriptions.

Oct 2011 - Jan 2012

Customer Care Agent

Aug 2010 - Aug 2011

Stream Global Services

• Answer inbound and outbound calls for Sprint wireless provider, loyalty and phone sales dept. targeting different campaigns with existing and new customers. • Providing rate plan analysis, plan changes, updates on accts. and promotional information. • Troubleshoot and escalate customer’s issues to needed dept. or supervisor for resolution. Access customer accounts and issue credits as needed to resolve customers’ immediate issues. • Have participated in study groups and piloted new procedures for in house practice and policy. I’ve maintained and produced above average quota in sales, quality assurance and company protocol since start of hire.

Aug 2010 - Aug 2011

Mesa Community College

Aug 2008 - May 2010

Caregiver

Aug 2008 - Nov 2009

Loving Care Home

• Certified to provide in-home health care services in the state of Arizona needed to abide by Hippa and Patients’ bill of rights. I had to sign and be accountable for giving out heavy medication on a daily basis I attended to assigned patients for clients with all personal needs. • Day to day duties would exist of helping with hygiene, preparing meals, outfits, taking clients to needed appointments, outside activities, library, park, community activities.

Aug 2008 - Nov 2009

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