Rachelle J.

* Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care. * Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary). * Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments. * Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies. * Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My HealthyVet (MHV). * Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs. * Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes. * Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition. * Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans * Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.

Collects, scans, and updates health insurance information on serving a major role in the revenue process. Performs developmental work assignments. Able to lift and carry 50 pounds; walk constantly and sometimes perform light to moderate bending and stooping and Maintains office supplies and office equipment. Mails appointment letters and makes appointment reminder calls. During normal day to day operations, able to perform simple grasping, fine hand manipulation, reaching above shoulder height. Position routinely push or pull supplies carts to and from docks to various locations within the medical center. Obtain blood samples by venipuncture and capillary puncture from inpatient/outpatient in all age groups as requested by the physician. Assures the proper collection of all types of specimens, Scheduling appointment and referrals for patients, Supports patient safety standards, also prepares specimens for analysis by processing orders via HIS/LIS computers, verifying specimen acceptability and performing established pre-analytical procedures in accordance with laboratory policy in an accurate, safe, and timely manner.

Help patient with everyday daily living. I give her a bed bath, feed dinner, used hoyer lift, transfer from chair to bed.