bingLATANYA DENISE T. | Professional Caregiver in Long Beach, CA | CareLinx
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LATANYA DENISE T. has provided verified documentation of vaccination against COVID-19. More Info

LATANYA DENISE T.

LATANYA DENISE T.

Covid-19 Vaccinated

$20.00 / hr

Long Beach, CA

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About LATANYA DENISE

Caregiving Services & Expertise

Services

    Job Interests

    • Full Time
    • Part Time

    Caregivers that work non-full-time jobs or irregular shifts can negotiate extra compensation in addition to their standard hourly wage.

    Skills & Expertise

    • Senior Care
    • Elder Care
    • Home Care

    Languages

    • English

    Experience & Education

    Procareer Academy

    Jan 2022 - Jan 2022
    Whittier, CA
    Jan 2022 - Jan 2022

    Customer Service Rep Sr

    Feb 2012 - Dec 2021
    Wellcare Health Plans Inc
    * Establish a member's first time appointment with PCP and set up transportation. * Serve as the escalation point of contact for customer service representatives and coach them to resolve problems in a timely manner. * Improved customer's satisfaction by reducing Appeals and Grievances and implementing First Call Resolution. * Educated members on clinical wellness resources they can take advantage of to manage health needs by performing HRA and referring to case management. * Trained new hires and score customer service reps call recordings. * Respond to members in a polite manner, with patience, empathy, compassion, voice tone and pace. * Assist with inbound pharmacies calls regarding denials and authorizations.
    Feb 2012 - Dec 2021

    Park Ridge High School

    Jan 2017 - Jan 2018
    Long Beach, CA
    Jan 2017 - Jan 2018
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