1. I find myself as being a merciful person also looking out for the patient needs 2. Seeing that a person is taken care of until someone comes to relieve me 3. Making the patient feel comfortable where they can be themselves and know that I'm there to make sure that they are in no danger 4. Medical biller by trade stayed in the medical field went to CNA schooling '13; attended "Grambling St University, majored in accounting came home and got caught up in the medical billing field(anesthesiology)