Reema J.

$20.00 / hr

Palmdale, CA

About Reema

I have been in the Customer Service field for about 3-4 years , however i now would like to have some experience in the field of caregiver as my mother has been a great inspiration because of her expertise in this field. She is solely responsible for me to choose this occupation now as i too love taking care of people around me . The only difference now would be meeting the standards of a caregiver which i would love to perform the way i have seen my mom . She is a charming lady who is loved by the people around her. I too want to become a source of inspiration and life just like her. I have a bachelor's degree from St. Joseph's College , India. Although i am new to this field i ensure to give the best of my services and abilities. Thanking you Reema Janweja

Caregiving Services & Expertise

Services

  • Bathing
  • Dressing & Grooming
  • Medication Reminders
  • Meal Prep
  • Groceries & Shopping
  • Transferring & Mobility
  • Housekeeping
  • Companionship

Job Interests

    Caregivers that work non-full-time jobs or irregular shifts can negotiate extra compensation in addition to their standard hourly wage.

    Skills & Expertise

    • Senior Care
    • Elder Care
    • Home Care

    Languages

    • English

    Experience & Education

    Customer Service Executive

    Dec 2010 - Aug 2011
    Jindals
    * Greeting Customers in the large Inbound Calling Center. * Selling Products Over the phone to international customers. * Meeting difficult targets. * Helping them order products online through company's website. * Answering inquiries by clarifying desired information; researching, locating, and providing information. * Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. * Selling additional services by recognizing opportunities to up-sell accounts; explaining new features. * Maintaining call center database by entering information.
    Dec 2010 - Aug 2011

    Receptionist/ office assistance

    Jan 2009 - Apr 2010
    Raj Consultancy
    * Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries. * Maintaining customer confidence and protects operations by keeping information confidential. * Preparing reports by collecting information. * Providing historical reference by utilizing filing and retrieval systems
    Jan 2009 - Apr 2010

    Customer Service Executive

    Mar 2007 - Sep 2008
    IBM Daksh
    * Answering calls and respond to emails. * Handling customer inquiries both telephonic-ally and by email. * Researching required information using available resources. * Managing and resolving customer complaints. * Providing customers with product and service information. * Entering new customer information into system. * Updating existing customer information. * Processing orders, forms and applications. * Identifying and escalating priority issues. * Following up customer calls where necessary. * Documenting all call information according to standard operating procedures.
    Mar 2007 - Sep 2008

    St. Joseph's College

    Jan 2002 - Jan 2005
    Jan 2002 - Jan 2005
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