Reema J.

$20.00 / hr

Palmdale, CA

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About Reema

I have been in the Customer Service field for about 3-4 years , however i now would like to have some experience in the field of caregiver as my mother has been a great inspiration because of her expertise in this field. She is solely responsible for me to choose this occupation now as i too love taking care of people around me . The only difference now would be meeting the standards of a caregiver which i would love to perform the way i have seen my mom . She is a charming lady who is loved by the people around her. I too want to become a source of inspiration and life just like her. I have a bachelor's degree from St. Joseph's College , India. Although i am new to this field i ensure to give the best of my services and abilities. Thanking you Reema Janweja

Caregiving Services & Expertise

Services

Bathing
Dressing & Grooming
Medication Reminders
Meal Prep
Groceries & Shopping
Transferring & Mobility
Housekeeping
Companionship

Job Interests

Caregivers that work non-full-time jobs or irregular shifts can negotiate extra compensation in addition to their standard hourly wage.

Skills & Expertise

Senior Care
Elder Care
Home Care

Languages

English

Experience & Education

Customer Service Executive

Dec 2010 - Aug 2011

Jindals

* Greeting Customers in the large Inbound Calling Center. * Selling Products Over the phone to international customers. * Meeting difficult targets. * Helping them order products online through company's website. * Answering inquiries by clarifying desired information; researching, locating, and providing information. * Resolving problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. * Selling additional services by recognizing opportunities to up-sell accounts; explaining new features. * Maintaining call center database by entering information.

Dec 2010 - Aug 2011

Receptionist/ office assistance

Jan 2009 - Apr 2010

Raj Consultancy

* Completes requests by greeting customers, in person or on the telephone; answering or referring inquiries. * Maintaining customer confidence and protects operations by keeping information confidential. * Preparing reports by collecting information. * Providing historical reference by utilizing filing and retrieval systems

Jan 2009 - Apr 2010

Customer Service Executive

Mar 2007 - Sep 2008

IBM Daksh

* Answering calls and respond to emails. * Handling customer inquiries both telephonic-ally and by email. * Researching required information using available resources. * Managing and resolving customer complaints. * Providing customers with product and service information. * Entering new customer information into system. * Updating existing customer information. * Processing orders, forms and applications. * Identifying and escalating priority issues. * Following up customer calls where necessary. * Documenting all call information according to standard operating procedures.

Mar 2007 - Sep 2008

St. Joseph's College

Jan 2002 - Jan 2005

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