Senthil G.
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Service Delivery Manager

TiVo Corporation

Jul 2018 - Jul 2019

Responsible for Planning, integration and execution of features and capabilities for SaaS product to global customers (MSOs). # Subject matter expert for software technology stack and manage product lifecycle across multiple functional teams Engineering, Cloud Operations and DevOps # Define development pipeline and report metrics/prioritization on features, bugs, quality and process compliance to management. Single point of contact for customer requirements collection, QA interface, planning and service delivery # Developed and managed project plans, design strategy, process and test plan for Software upgrades # Interfaced with Professional Service Organization (PSO) to ensure triage and resolution of Service-related issues for TiVo Market-deployable Solutions (IPTV, nDVR, Streamers, Mobile Apps etc) ... more

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Global Service Delivery Manager

Intel Corporation

Jan 2015 - Sep 2018

Managed a global DevOps team delivering External Design Collaboration Solutions Portfolios (Offshore Development Centers (ODC), DMZ based and Secure Labs) to internal and external customers. # Drove strategy and technology roadmaps for External Collaboration Services (Top Secret & Confidential) by integrating process-flow and operational governance in compliance with Intel Security policies. Define R&Rs, goals, OLAs/SLAs and provid e regular KPI review with management (MRC) # Streamlined End-to-End Engagement process among Cross Functional Teams (Network, Firewall, Information Security, Procurement and Intel Design Business units) as per Security guidelines and data integration from other IT applications which reduced overall project/program delivery timeline by 25%* # Developed a DMZ based secure solution, Joint Development Infrastructure (JDI) environment hosting Chip Engineering applications & Top-Secret data for OEM/ODMs to collaborate with Intel Design teams** # Delivered secure collaborative solutions and support for ~ 240 ODCs worldwide - dedicated space at supplier's location from where silicon design, software development, call center etc. carried out by securely accessing Compute resources on Intel Network # Implemented business process improvements and secure technology adoption for connectivity to Intel resources by conducting regular physical security audits. Deployed ultra-secure DMZ based solution for critical Joint Cloud projects* ... more

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Program Manager

Intel Corporation

Apr 2011 - Jan 2015

# Managed global deployment program of in-house built Cloud-based framework, a solution for validation of Intel products in Labs by OEM's to accelerate their Products validation saving Intel ~$6M in Capitol Avoidance* # Enabled secure connectivity for EDA Vendors to Remote login, Debug and Validate on Intel platforms # Defined OLA/SLA agreement on Data Center Services, Availability and Indicators. Streamlined and Influenced Server Landing & EOL process and Contingent workforce for Design Data Centers Operations across Intel by engaging with different IT partners** # Analyzed and identified IT Transformation opportunities for Engineering Service Desk (level 1 & level 2 support) from local site support to follow the sun model # Achieved highest reduction with batch compute job failures with design workflow by analyzing system vs functional failures. Established process of automatic clean-up of stale jobs* ... more

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Global Operations Team Lead

Intel Corporation

May 2007 - Apr 2011

# Drove global deployment of Service Processor Network (SPNet), an in-house developed tool to ~56000 Linux Compute & Infrastructure Servers which enabled remote administration of Hardware via Service Processors** # Created POR cost effective, cutting edge Hardware/Solution for Intel design environment based on Performance, Power and Manageability analysis of various OEMs' Server platforms* # Nurtured ongoing relationships with vend ors and worked to minimize issues. Monitored all aspects of vendor work and ensured that contract deadlines were met. Resolved vendor disputes in a timely and professional manner # Conducted POC, packaged diskless client image and analyzed performance for Containerized Data Centers** # Develop and deliver standard tools (like BIOS Metrics, Pre-Failure Analysis, Server Maintenance etc.) to Global Engineering Compute Sites at Intel* ... more

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Sr. Systems Engineer

Intel Corporation

Jul 2000 - May 2007

# Designed and Implemented an innovative Joint Development Infrastructure for Secure Collaboration with External Company which set standards for future Secure collaboration projects* # Established NFS based global CAD infrastructure for Design Engineering sites with deployment of 16,000 tools* # Technical Solution Architect for IT Compute infrastructure to several Chipset and Microprocessor Design Business groups in delivering solu tions and capacity planning to meet project needs at different phases of Tape-in/outs with respect to compute cycles, storage etc.** # Architect and implement Linux VPN Solutions at 5 US locations and project owner for Linux based remote connectivity to ~350 Design engineers # Primary interface with Global Infrastructure group for planning, expansion and improvement of Network Infrastructure. Profiled network bandwidth and benchmark customer design builds to showcase improved NFS performance. Hugh cost benefit with compute purchase and improved TTM for design win # Enabled Compute Infrastructure at Intel India Design Center site and provided training for local IT engineers for continued Design Compute Support* ... more

Skills and Expertise
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Education
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Electrical and Computer Engineering

1998 - 1999 Edwardsville IL

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University of Madras

Electrical and Electronics Engineering

1993 - 1997