Reniese M.

Create referral(s) to a specialist, verify insurance, print and fax all documentation pertinent to referral, such as imaging chart notes labs. Fax, scan and update patient's information as needed. Work with RPMS, EHR, Net term, Outlook, Vista, Quest. Schedule appts for patients if needed, follow up on referrals to make sure patient was seen request progress/consult notes, obtain prior authorization, Train new employees as well as cross-training for current employees.

Assist individuals who have difficulty performing day-to-day activities. Assisting with personal care, which includes bathroom functions, bathing, grooming, dressing, and eating. Following a prescribed healthcare plan, assisting with exercise, and medication reminder. Ensuring the client's home is organized according to their needs and that safety measures are in place. assist with some light housework. Providing emotional support and encouragement to perform necessary tasks. Providing mobility assistance helping the client in and out of bed, a chair, or a wheelchair. Transporting or escorting the client to medical and other appointments. Monitoring and reporting changes in health, behavior, and needs. Utilizing Hoyer lifts, gait belts as well as other devices needed for transfers.

Help patients understand care, coverage, and payment responsibilities and rights. Provided knowledgeable and compassionate service in response to all types of patient questions and concerns. Accessed patient information through a variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations. Performed site evaluations, customer surveys. Provided excellent customer service on phone and in-person to individuals from socially, economically, and culturally diverse backgrounds. Entered patient insurance, demographic, and health information into software and confirmed records. Increased team efficiency by implementing the Medi-Cal application process improvements. Streamlined day-to-day office processes to meet long-term goals. Provided respectful assistance to all parties, including patients, staff members, and insurance company representatives. Recognized by management for providing exceptional customer service. Demonstrated self-reliance by meeting and exceeding workflow needs. Screened patients for Hospital presumptive eligibility Assisted emergency dept and county eligibility worker with completing full-scope Medi-Cal applications with patients who have no health coverage and qualified based on income. Worked with a variety of medical record software's such as Epic, Medi-Medi, EHR