sharonda J.

WORK EXPERIENCE Specialty Vision Care Coral Springs, Fl. 2018- Patient Advocate * Presents the hospital's patient rights philosophy to patients by visiting with them; introducing them to the patient right's brochure; confirming their understanding of who to contact with questions or concerns. * Prevents complaints by counseling with supervisors and managers who see a problem developing; offering suggestions to resolve potential complaints; modifying practices that cause repeated complaints. * Documents complaints by listening to patient and patient family complaints; documenting details; determining what resolution is sought. * Resolves complaints by listening to patients and their families; directing them to a physician or supervisor; helping them present facts to the hospital representative; developing acceptable resolutions; following-up on outcomes. * Alerts legal department and administrator by documenting unresolved complaints and potential legal actions. * Maintains patient and family confidence by keeping complaint information confidential. * Improves quality results by studying, evaluating, and re-designing patient complaint processes; implementing changes. * Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations