Shantika A.

* Managed medications to be taken daily * Coordinated activities and duties * Personal shopping including groceries * Prepare meals and housekeep * Transportation to appointments and complete necessary errands * Maintain happiness and companionship * Participating in hobbies

* Performed administrative tasks included but not limited to front desk management, answering and forwarding calls to appropriate channels * Implemented patient coordination and customer success best practices while maintaining high-quality care for guests * Summarized and communicated patient information with doctors, patients, Insurance Verification department and other stakeholders * Completed follow-up conversations with customers in a timely manner to ensure a high Net Promoter Score (NPS) above 20 * Greet and engage with a high volume of up to 2,000 daily customers in positive and pleasant demeanor * Responded to customer and patient phone calls * Performed daily fiduciary duties such as cash handling, and credit/debit card transactions of $3,000+ daily * Managed stock and verified inventory, alerting supervisors when supplies were critically low * Assisted Pharmacists with daily tasks: formulating, labeling, and dispensing medications * Maintained professional decorum while interacting with customers, supervisors and colleagues to place orders for generic, name brand, and prescription products