AIESHA W.

I was responsible for caring for a set of 6-year-old and 14yr twins with physical and mental disabilities. My responsibilities included preparing meals, homeschooling, house cleaning, running and setting up the doctor's appointments as well as cleaning and grooming them.

Received orders in bins from the line from different companies. Scanned, tagged, labeled, folded, sorted each order. Entered all info in the system. Packaged container properly. Labeled and put back on line in a timely order.

Collected information on patient vital signs, including current height, weight and BP.Attended ongoing education in Phlebotomy.Watched each individual to assess demeanor and look for suspicious behavior.Established new donor files and added the latest information.Completed donor payment transactions and updated the system.Performed finger sticks and utilized glucose meter to test blood for iron and protein levels.

Researched customer health insurance plans to provide prescription authorization and efficient patient care.Worked with insurance companies to process claims, resolve problems and obtain payments.Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.Assisted customers during selection process and helped choose perfect products to meet individual needs.Educated customers on product features and technical details to highlight benefits.Educated clients on product benefits and provided demonstrations.

Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.Attended meetings and took meticulous notes to disseminate to all participants.Elevated customer satisfaction ratings by resolving issues for speedy resolution.Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures and maintain safe environment.Mopped and vacuumed floors and dusted furniture to maintain organized, professional appearance at all times.Reduced cleaning time by 50% while maintaining company quality standards.

Reviewed customer interactions and activity reports to identify and address concerns. Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.Executed on-time and under-budget project management on complex issues while updating customers on technician availability.Managed up to 100 calls daily from merchants in need of daily or technical assistance to resolve all performance issues.Handled customer complaints promptly and effectively.Improved operational efficiencies while managing work requests, store inventory, equipment transactions, and changes while coordinating logistics to verify service dates.Resolved customer issues and diffused situations by listening to concerns and developing solutions.Assisted customers in making payments on accounts, setting up payment plans when eligible.Displayed strong telephone etiquette, effectively handling difficult calls.Evaluated quality of representatives' phone calls and provided feedback to management.Asked probing questions to determine service needs and accurately input information into electronic systems.Enhanced customer satisfaction ratings by efficiently resolving technical, on-site and