Brenna P.

Creation and maintenance of an environment that ensures the highest level of customer service to all Providing professional, friendly, and compassionate service to all patients and staff in person and/or via telephone Setting expectations for physical/occupational therapy services including but not limited to patient intake paperwork, insurance benefits, preauthorization, outcome measures, payment on accounts, and layout per company best practices Accurate scheduling and registration of patients Obtaining and verification of patient insurance information, and manage patient insurance requirements such as pre-authorizations Informing patients of insurance benefits: collecting patient balances, co-payments, self-pay and durable medical equipment payments per company guidelines Timely communication via email, phone, and/or in person Serving as the liaison between attorneys, Resource Center departments, clinical staff, insurance companies, adjuster, and nurse case managers and patients Managing the communication of patient progress to physicians, nurse case managers, adjusters, attorneys via fax, email or phone Running daily/weekly reports and identify next actions Supporting facility manager with daily operations Onboarding of new employees Training all staff on administrative duties, company protocols and best practices

Acting manager for the last 4 months of employment that required managing social media accounts, marketing, communication to employees, etc. Specialize in Pure Barre Classic and Pure Empower fitness classes Ages 18-60+, various skill levels Part-time front desk employee Skills include: answering phones, charging/billing info, customer service requests, organizing/entering retail, cleaning, etc.

Supervise and monitor exercise participants Perform fitness assessments, determine exercise prescriptions, and design workout programs for a diverse population including a variety of high risk clientele Provide one-on-one consulting, training, and motivation Design and implement of incentive, health promotion, and other specialty programs Instruct group exercise classes Perform administrative tasks associated with facility operations

Cryotherapy certification Operated Cryotherapy machine Operated Novothor bed Operated Normatec compression sleeves Processed membership sales Scheduled new/existing clients Advertised for special events by promoting cryotherapy services at health & fitness facilities

Cardiac rehabilitation intern Performed case management for certain patients Monitored Phase II, III, and Maintenance patients Responsible for taking resting, exercise, and cool-down blood pressures Hooking patients up to heart monitors Assisting patients getting set up on machines or weights Took heart rate and O2 Assisted nurses with paperwork and organized files Lead warm-ups and cool-downs in a group setting Completed spot check reports for patients who graduated the program Completed lunch 'n learn projects to educate and motivate patients to stay up to date and informed about their health