Crystal D.

Managing a portfolio of cases. Meeting with clients on a regular basis. Establishing and maintaining effective relationships with key stakeholders. Proactively managing providers. Working in accordance with relevant legislation, health care best practices, and internal policy and procedure. Accurately updating and maintain cases. Maintaining accurate, up-to-date case information. Helping to manage patient health care needs and services in areas such as long-term care, mental health, substance abuse, and geriatric care. Work with clients to create a treatment plan. Work with each service provider on a discharge plan.

* Managed a caseload of 100 plus individuals who qualified for Vocational Rehabilitation Services, assisted individuals with accessing adaptive technology for careers to make them accessible, helped clients write resumes draft cover letters and learn how to promote and market themselves, assisted individuals with accessing financial aid resources if they desired college attendance., assisted clients in locating technical vocational training programs. Teach interview skills, helped clients understand appropriate dress and demeanor for applications interviews and the workplace, maintained close contact with clients during job training and placements to resolve problems and evaluated placement adequacy, located barriers to client employment, such as inaccessible work sites, inflexible schedules, and transportation problems, and work with clients to develop strategies for overcoming these barriers, collaborated with clients' families to implement rehabilitation plans such as behavioral, residential, social, and employment goals. participated in job development and placement programs, contacting prospective employers, placing clients in jobs, and evaluating the success of placements, arranged for on-site job coaching or assistive devices, such as specially equipped wheelchairs, to help clients adapt to work or school environments, collaborated with community agencies to establish facilities and programs for person with disabilities

Assist Patient in/out of bed and bathing, patient has a rare disease and only needs help getting in/out of bed. the rest of the day she is very independent.

Bathing, Assist w/ medication, Ambulation, prepare meals, transportation to and from Doctors.

Assist elderly disabled adults with Parkinson’s. Duties performed at a place of residence included Health Care related tasks, such as monitoring vital signs, administer medication, bathing, feeding. Maintain records of client progress. Performed Housekeeping duties, such as cooking, cleaning, washing clothes and dishes.

Assist in the development and growth of a new homeless shelter, Demonstrated multiple tasks simultaneously and ability to prioritize workload, Assisted in conducting a business plan, budget, and the by-laws of the homeless shelter. Demonstrating the ability to manage projects and people resources to meet objectives.

Assist elderly disabled adults with daily living activities at the person’s home and in daytime non-residential facility. Duties performed at a place of residence included Health Care related tasks, such as monitoring vital signs and medication under the direction of registered nurses. Administer bedside and persona care, such as ambulation and personal hygiene assistance. Prepared and maintained records of client progress and services performed, reporting changes in client condition to RN. Performed Housekeeping duties, such as cooking, cleaning, washing clothes and dishes, and transportation to and from hospital and doctor’s appointment.

Manage a high volume of inbound and outbound calls and verified all required customers information for tracking purposes. Accurately documented researched and resolved customer service Issues. Mastery of customer service management systems and database. Instructed at-risk adults in computer related programs. Taught and average of 23 adult’s students in; (word, PowerPoint, excel, etc...) Provide tutoring services for students in the following courses: Math 109, and Math 226,227,228 for Las Vegas Urban League (21 Century) Program. Facilitate tutorial sessions with individual students or small groups. Prepare and present workshops or projects. Intake Specialist – Promptly answer incoming calls and/or emails regarding Potential new cases for Plus Program. Utilizes the Firms case management System and other technology resources to document new and client Information.