Shirley C.

Assist Member with Health Insurance Claims Assist members with Benefit Details Gather information and file reports to resolve members grievances, appeals and complaints Reconcile members' account Provide Expert Level Customer Service

Coordinated and implemented effective training for over sixty Direct Care Professionals to improve quality care Gathered information and filed reports to resolve complaints Referred residents and families to community resources to improve well-being and quality of life Offered constructive feedback and contributed ideas at weekly staff meetings Administrative over Adult Group Home, responsible for home licensing & Supervision of Program Director Implement all policies, as required by the State of Michigan, Mental Health Code Supervise and manage a team 30 Direct Care Workers, schedule staff hours Plan and implement, daily living task, Leisure-time skills and Social community skills based upon consumers person center planning/Psycho-social Review Write Person Centered Plans based on consumers' needs and dreams Write all training materials for staff based on consumers' needs and goals Social community skills based upon consumers person center planning/Psycho-social Review Assist in facilitation duties by arranging meetings with parents, guardians & agencies for admissions/discharge/on- going care