LYNDA P.

* Senior Care Concierge, specializing in in home care services including non medical and hospice care. * Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals. * Put together realistic budgets based upon costs and fees for successfully operating business. * Maintained updated knowledge of regulatory changes to adjust business operations accordingly. * Consulted with customers to assess needs and propose optimal solutions. * Employed prompt decision-making and in-depth research to resolve issues.

support the internal daily operations of the office, specifically: overseeing the scheduling of all shifts with the best-fit caregivers, supervising all caregivers to ensure they are meeting performance expectations according to the PHC Employee Handbook, engaging with clients to ensure top-tier scheduling support and customer service, and handling other administrative and personnel matters as required. Ensure all client visits are staffed with best-fit caregivers to optimize for consistency. 2) Ensure all visit call-offs are restaffed prior to start of care or as quickly as possible to ensure no gaps in shift coverage. 3) Optimize schedule for caregiver consistency and minimizing unbilled overtime. 4) Track caregiver performance and conduct annual performance reviews for all active caregivers. 5) Collaborate with team regarding payroll to ensure correct employee compensation. 6) Report weekly on relevant KPIs during team L10 meetings and any internal syncs 7) Become the subject matter expert on ClearCare/Wellsky functionality. 8) Serve as backup On-Call Scheduling Coordinator in scheduled rotation with office team, supporting all off-hours phone calls and restaffing of shift call-offs. 9) Participate in Caregiver supervisory visit rotation with office team as needed. 10) Assist with maintaining accurate Caregiver and Client records in ClearCare/WellSky and paper files in office.

Administers or assists patients with Activities of Daily Living (ADLs), performs vital signs, intake & output, fall and pressure ulcer prevention measures, urinary catheter care, phlebotomy, or point of care testing as requested.