Oriana L.

Provided organization and direction for daily reimbursement support according to the Link Reverification program (benefits investigations, coverage availability, alternative funding, prior authorizations, appeals, denials and triage). * Routinely conducted quality assurance activities through reviews, meetings, reports, and observation of results according to standard operating procedures, program specific procedures and regulatory compliance. * Foster strong relationships and promoted team collaborations, developed trust, and maintained rapport with patients and healthcare providers. * Strong leadership and mentoring skills with adaptability to achieve affective results. * Submitted daily and weekly reports to the Program Manager regarding productivity statistics at both the team and employee level. * Followed program guidelines and assisted with the implementation of process improvements. * Liaison between Program Manager and Team. * Planned daily schedule, assigned tasks, and ensured daily goals were met. * Communicated and coordinated with inter-departmental stakeholders to resolve program specific escalations, conflicts and/or questions. * Evaluated and monitored program needs to identify issues and provided recommendations for internal process improvement and workflow efficiency.