Jalaysha M.

About Jalaysha

Hi! Thank you for wanting to find out more about me. I have 3 + years of experience in the healthcare field and 5+ years of experience in customer service. I take pride in being a personable caregiver. I am currently enrolled in university for psychology and use that knowledge when caring for clients. I love to converse with people because I think conversation and getting to know each other is essential for trust and a healthy relationship. I love taking care of people and animals and have previously volunteered at an animal shelter and homeless shelters in my free time. I enjoy cooking, cleaning and organizing. I am creative and crafty and would be willing to brighten your day with small activities so everyday doesn't look the same! I am here to serve your needs and make you feel as comfortable as possible while hopefully putting a smile on your face! I have a deep passion for giving my clients the best care and making my presence memorable. I hope to see you soon :) Thank you for choosing me.

Caregiving Services & Expertise

Experience & Education

Care Coordinator

Mar 2022 - Present

ucm digital health

* Coordinating the care of patients using multiple telemedicine systems * Abiding by HIPPA and reading and delivering electronic health records * Submitting virtual consults to on call clinicians by arranging patient information in a compiled viewing manner * Setting up daily communication between the operations team and providers * Scheduling laboratory visits in every lab available to patients while simultaneously doing back end research to find referral facilities that take patients insurance * Ability to work independently, and meet established deadlines. * Constant communication with the operations team and on call providers to optimize patient flow and assistance * Utilize feedback to improve work and build on previous lessons learned * Maintain integrity, availability and confidentiality of all PHI * Manage a very fast-paced environment whilst having a strong attention to detail

Mar 2022 - Present

Virtual Assistant

Aug 2021 - Mar 2022

viva las virtual

* Submitting virtual consults for clients * Scheduling meetings for multiple employees and clients using Microsoft Excel * Coordinating communication through email chains and developing effective emails for the office and clients as well * Preparing customer spreadsheets and tracking online records * Providing customer service as first point of contact through several phone calls and emails * Managing Social media accounts and providing market research * Create presentations and graphics as needed

Aug 2021 - Mar 2022

ASA VI

Oct 2020 - Aug 2021

Albany Med Pulmonary

* Coordinated the care of patients using telemedicine systems * Managed multiple patient accounts; maintains accurate, up-to-date information * Served as liaison between nurses and providers; communicates effectively in a fast-paced, high-pressure environment * Oversaw patient scheduling; manages multiple physician calendars to book appointments based on availability/urgency * Managed high volumes of calls via call center phone systems; verifies insurance with web-based health records and patient medical histories * Provided administrative support; performs data-entry, scans/files medical documents, and drafts correspondence

Oct 2020 - Aug 2021

Customer Service Representative

Mar 2019 - Oct 2020

Walmart General

* Communicated effectively with customers to identify needs, resolve conflicts, and answer questions * Developed ongoing knowledge of available products and promotions to accurately recommend/locate items * Built relationships and developed rapport with customers; created brand loyalty and secured repeat business * Mentored employees on company policies, procedures, best practices, and customer service standards * Reduced fraudulent money transfers 50% by identifying and implementing risk management strategies * Managed financial accounts; assisted customers in paying down credit cards; processed utility bills

Mar 2019 - Oct 2020

Hudson Valley Community College

Jan 2018 - Jan 2020

Troy, NY

Jan 2018 - Jan 2020

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