Victoria H.

Assists in coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in Emergency Department. Identifies insurance payment sources and listed payers in proper sequence to establish chain of payment. Ensures all insurance requirements are met prior to or on date of service and informs patients of their financial liability and collects liability due. Maintains confidentiality of patient information, employee information and other information covered by regulations or professional ethics. Maintains knowledge of multiple department system applications utilized by Patient Access such as Epic Familiar with and adheres to all state and federal regulations such as EMTALA, CMS, HIPAA, and JCAHO guidelines. Completes registration by verification of information and insurance for established patient or entering information for new patient prior to discharge of patient Obtains appropriate signature(s) and scans all appropriate documents (Admission/Registration Agreement, Notice of Privacy Practice, and Important Message from Medicare, etc.).

Provides exceptional customer service to Kaiser members via telephone service Schedules members appointments within Primary care Coordinate appointment requests with referrals and schedules appropriately Adheres to metrics and attendance schedules at an above average rating Responds to member questions and concerns, and acts as an advocate for their service, needs, and interests within Kaiser Permanente Utilizes Healthconnect to access member information and support scheduling functions Gives instructions as needed to patients regarding preparation for procedures and provides member information as needed to practitioners

Assisted in coordination, prioritization and completion of front-end patient registration activities ranging from pre-registration through discharge in Patient Access Services Department. Maintained confidentiality of patient information, employee information and other information covered by regulations or professional ethics. Familiar with and adhered to all state and federal regulations such as EMTALA, CMS, HIPAA, and JCAHO guidelines. Completed registration by verification of information and insurance for established patient or entering information for new patient prior to discharge of patient Identified insurance payment sources and listed payers in proper sequence to establish chain of payment. Obtained appropriate signature(s) and scans all appropriate documents (Admission/Registration Agreement, Notice of Privacy Practice, and Important Message from Medicare, etc.). Met or surpassed monthly copay collection goal of $5,000