Shawntel W.

About Shawntel

I'm please that you are even reading this cover letter which let me know you've considered my application regarding this position. I do believe my background and experience makes me ideal for the position in which I'm applying for. I have 10 years of proven experience in customer service effectively and efficiently on different jobs managing patiences as well as staff members. I am a extremely organized, calm, patient and honest professional with outstanding people skills. I have a strong passion for provide quality care, and or a quality service to people. I also carry an even stronger leadership skill to inspire other staff members to provide above a quality standard of service. In my present role as a bank teller ll at WoodForest National Bank I'm tasked with evaluating a very detailed service as I come in contact with the public and their financial situations. I'm developing and directing a rotational system to manage the requests of each customer, accurately and also quickly. During my short time with the branch I've been recognized as dedicated, reliable, efficient, and ambitious person which resulted in me getting promoted. In addition, My 2.5 years as a medical Assistant (which included clerical work) at the Cleveland Clinic helped me realized and implement clinic duties I've learned through the course of my education. While employed there, I was congratulated on numerous occasions for proficiently handling difficult situations with the patients and their family members. I believe employment with your company would be mutually beneficial, as I am seeking a challenging work environment where I can expertise my skills to their fullest intent. I look forward to hearing from you, and love to explain my skills further during a interview.

Caregiving Services & Expertise

Experience & Education

Retail Banker

Jan 2019 - Apr 2020

Woodforest National Bank

* Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services beneficial to the customer. * Recruit, train, retain and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives for assigned branches within the region. Additional Responsibilities: * Exhibit operational excellence through diligent adherence to policies and procedures. * Understand and live by the importance of customer confidentiality. * Practice branch security procedures and protect customer confidentiality and privacy. * Perform branch servicing duties such as paying and receiving, cash and vault balancing; ordering cash, cards, reports, audits and control checks; maintain and service automated teller machines; and clean work areas. * Demonstrate prudent expense management. * Address customer questions and concerns by telephone and in person or refer to appropriate internal resource with ownership until final resolution.

Jan 2019 - Apr 2020

Nursing Assistant

Jan 2017 - Dec 2019

Cleveland Clinic Foundation

* Standard patient vitals, including blood pressure, blood sugar and heart rate, verifies patient information by interviewing patient; recording medical history; confirming purpose of visit * Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests * Documented patient intake and dietary requirements and assisted with feeding * Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toileting and exercising * Examined and addressed lacerations, contusions and other physical symptoms in need of further attention * Responded to patient alarms and needs-assessment requests to identify course of treatment * Documented information in patient charts and communicated status updates to interdisciplinary care team * Provided wound care and dressing changes * Collaborated with interdisciplinary teams to carry out doctor orders and treatment care plans * Maintains personal growth and development through the ongoing process of formal and informal education * Administrative Office Work

Jan 2017 - Dec 2019

University of Toledo

Jan 2009 - Jan 2011

Toledo, OH

Jan 2009 - Jan 2011

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