Jessica Z.

Monitor budget and billing payments Order medical and office supplies Develop and implement office policies and procedures Supervise office staff, including receptionists, secretaries and cashiers Maintain medical and staff records Liaise with doctors and nurses to identify potential office dysfunctions Arrange cleaning staff and emergency maintenance services as necessary Provide informative material for patients Generate inventory records Ensure compliance with current healthcare regulations, medical laws and high ethical standards

Supports patients by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands. Assists patients by providing personal services, such as, bathing, dressing, and grooming.

Carry out checkups on patients; look out for new developments and inform the professional medical staff in charge of patients treatment of observations so that treatment can be commended quickly to avoid deteriorating health conditions Keep records of patients' information, including their eating habits, actions, and moods, as part of the requirements for treatment, as well as for future reference Watch patients closely to keep them away from restricted areas, and to prevent them from causing harm to themselves or to other people, as directed by the nurse Maintain good working relationship with the medical team, which consists of nurses, psychiatrists, social workers, and psychologists Assist in restraining patients who are acting out of control by employing caution and tactics to calm them down Ensure that patients are kept clean by bathing, brushing, grooming, and dressing them up, as well as taking the time to show them how to do these things until they are capable of doing them by themselves Help in serving meals to patients and ensure that they are well fed by either feeding them or persuading them to eat, and then administer their drugs to them under close supervision to ensure that the drugs are taken Assist in collecting patients' specimen, such as blood, urine, and feces, for laboratory testing and diagnoses Keep patients company by engaging them in recreational activities, such as sports, cards and other games to pass time and exercise their mental capacity

Interact with recently admitted patients Provide a copy of the patient's rights information pamphlet Record, review, and take steps to follow-up on and resolve patient complaints Analyze complaints to enhance overall quality of care Gather and examine patient information to determine eligibility for financial assistance Create and maintain record keeping files and systems. Liaison with claims department staff Assure confidentiality of paperwork, documents, and calls Handle calls from providers and plan members regarding balance inquiries and generate appropriate resolutions Offer negotiation services after exhausting all other provider balance billing alternatives Provide physical assistance within the site when needed Coordinate with office staff to adequately communicate estimated wait times Maintain timely communication with patients Project an approachable and professional image Work on special projects as assigned