Katrina J.

Assisting clients with their banking transactions while building relationships and helping to identify their needs. -Have a passion for delivering a personalized and caring experience. - Anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request. -Expert who cares for clients with a checking account, savings account, credit card or mortgage loan. -Provide clients with a personalized rewarding experience -Process transactions accurately and efficiently Self starter -Be the advocate for clients - Working in a professional, fast-paced environment that requires accuracy, multi-tasking, and clearly communicating resolutions in an efficient manner. -Meeting clients in the moments that matter to fully understand the need and fully resolve their situation the first time. -Understanding how clients engage with us via technology (online and mobile), financial center and contact center and make sure they're aware of all we can do to make their financial lives better. -Navigating multiple computer applications while interacting with the client. -Listening to, understanding and providing solutions for our clients' needs. set clear expectations and hold others accountable