Dionte M.

About Dionte

It is a quite sad, yet interesting reason I decided to become a Caregiver. I lost my grandmother back in February of this year (2014), about 2 weeks before my 23rd birthday. Not only did it break my heart, but I knew the month of February (and my life) would never be the same again. And ever since then, I have been feeling somewhat incomplete… Like I let her down because I didn't really spend much time with her because I was so "busy." In addition to that, I also felt like something was missing in me. It wasn't until I became a Professional Teller at a bank and was forced to push financial "solutions" (credit cards, mortgages, auto loans, etc.) onto unsuspecting elders, that I knew I had a greater calling. Because that could've easily been my grandmother in those young persons' shoes if she were still alive. So on August 21, 2014; I turned in my letter of resignation and decided to use my kind heart and services for good. And I must say that I have never felt more proud. I also believe that my grandmother is looking down on me smiling. I was her grand baby, Dionte McFadden and I always will be.

Caregiving Services & Expertise

Experience & Education

Howard University

Aug 2009 - Sep 2014

Aug 2009 - Sep 2014

Professional Teller

Nov 2013 - Aug 2014

Bank of America

Greeted customers warmly. Directed customers to appropriate banking center personnel. Demonstrated excellent customer servicing. Processed routine account transactions. Promoted banking center products. Predicted customers needs based on current products & spending patterns. Trained new tellers on banking center procedures. Checked teller proof work. Assisted customers with completing proper documentation. Counted and disbursed money to customers. Balanced currency. Collected loan and utility payments. Extremely attentive to detail (analyzed photo identification, reported suspicious activity, etc.) Pulled cash and check deposits from ATM machine. Advised customers financially. Memorized numerous banking center procedures and protocol.

Nov 2013 - Aug 2014

EEO Student Assistant

Jul 2012 - Jul 2013

Pension Benefit Guaranty Corporation

Student Assistant Provided assistance to EEO counselors. Utilized great customer service skills when greeting visitors in person and via phone/email. Promptly and tactfully received incoming calls from a 6 line telephone system, directing callers and visitors to appropriate staff. Detail-oriented team player, professional & very organized. Sent outgoing mail & faxes within prescribed times. Coordinated the preparation and distribution of meeting materials in a timely and appropriate manner. Attended assigned events for training purposes. Assisted with the organization of the Special Emphasis Programs (SEP). Constructed flyers, graphics & other visuals for EEO Office & SEP events. Data Management Gathered & prepared EEO data for analysis. Analyzed issues & outcomes of EEO cases. Used most appropriate office software to prepare & manage accurate correspondence, forms, reports, & spreadsheets.

Jul 2012 - Jul 2013

Sales Associate

Sep 2012 - Feb 2013

Forever 21

Sales Associate Utilized great customer services skills when greeting customers in person. Detail-oriented team player, professional & very organized. Organized & maintains store merchandise. Memorized store floor sets to assist customers more efficiently. Cashier Worked well in intense environments. Utilized great customer services skills when greeting customers in person & via telephone. Accurately rang on cash register, taking & dispensing change.

Sep 2012 - Feb 2013

Program Specialist/Web Content Manager

Jun 2009 - Jul 2012

Center for Veteran Enterprise

Program Specialist Provided assistance to CVE Director & staff. Utilized great customer service skills when greeting visitors in person & via phone/email. Promptly & tactfully received incoming calls from a 6 line telephone system, directing callers & visitors to appropriate staff. Demonstrated professionalism & great team work skills. Outgoing mail & faxes were sent within prescribed times. Attended assigned events for training purposes. Data Management Used most appropriate office software to prepare & manage accurate correspondence, forms, reports, & spreadsheets. Managed & organized veteran company control folders and e-control folders. Web Content Management Managed and updated content on CVE & OSDBU websites. Relayed messages to the veteran and non-veteran communities via CVE & OSDBU websites.

Jun 2009 - Jul 2012

Prince George's Community College

Jan 2011 - Dec 2011

Jan 2011 - Dec 2011

Sales Associate

Feb 2008 - Jun 2009

Potbelly Sandwich Works

Sales Associate/Cashier Customer service with a smile. Cash handling & cash box balancing. Receives & prepares customer orders via telephone or in-store visits Detail oriented & organized team player. Trains new hires on the policies & procedures of work stations.

Feb 2008 - Jun 2009

McKinley Technology High School

Sep 2006 - Jun 2009

Sep 2006 - Jun 2009

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