Shey A.

Student Engagement * Created, budgeted, and implemented educational, social, and recreational programs for residents * Encouraged residents to join me in attending social events throughout campus * Provided residents with a diverse selection of student organization Administrative Service * Served as a liaison between residents and multiple departments * Maintained high confidentiality by upholding FERPA and university policies * Documented maintenance request and followed up with residents * Maintained and logged inventory of office items/resources available to students Customer Service * Ensured the enforcement of legal and university policy of a second-year, co-ed facility housing 614 residents * Functioned in a 24-hour residence hall office that offers exceptional customer service in a timely manner, serving over 300 students weekly * Engaged in meaningful conversations daily with residents and submitted interactions every two weeks * Processed residents during check-in/close down and assisted families and residents Crisis Management * Mediated and provided conflict resolution in a professional and timely manner * Assessed Incidents and directed appropriate personnel to aid residents * Responded professionally and promptly to student crises * Implementing the Describe, Explain, Specify, Consequence (DESC) Method to residents in violation of Tarleton State University housing policy