Rebecca H.

1. Reviewed with staff their performance in programs and provided relevant training directly to staff. Reviewed documentation and provided feedback to the staff as needed. Demonstrated appropriate procedures of implementation. Observed patient and staff interactions and teaching techniques. Ability to detect and identify the need for training. a. Assigns any necessary additional work assignments to NRS staff. 2. Identified patient family concerns and addressed or referred the concerns. Ability to handle stressful situations in a professional and effective manner, ability to make decisions and communicate effectively. 3. Reviewed and remained current on all patient programs and progress. Obtained working knowledge of patient programs before they were implemented. Ability to read and handle progress notes, computer, program binders and other charting. 4. Prepared and presented NRS performance evaluations. Administered counseling reports as needed. Documented call-ins for next shift and made arrangements for proper number of employees to cover shift. Addressed excessive employee absences and tardies in a timely manner. Ability to communicate over the telephone, by computer and in writing. 5. Performed apartment receptionist duties as needed, i.e., during lunch, breaks, etc. Performed duties of NRS when staffing dictated. Relieved NRS staff for breaks. Performed timekeeping and payroll duties on a regular basis. Preparation and assignment of staff schedule.