bingFalecia L. | Professional Caregiver in Houston, TX | CareLinx
Falecia L.

Falecia L.

$15.00 / hr

Houston, TX

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About Falecia

1. I have never been a caregiver, but I would love to learn how to care for someone. 2. I would like the new experience of being a caregiver. 3. A personal achievement that I am proud of is the fact that I lobbied for necessary tools at my last job and they were granted. ( Job Title Change, additional equipment, etc.) 4. I am originally from Buffalo New York and have been residing in Texas for 35 years. I have been working in customer service for 20 years.

Caregiving Services & Expertise

Services

  • Bathing
  • Dressing & Grooming
  • Meal Prep
  • Groceries & Shopping
  • Transferring & Mobility
  • Transportation
  • Companionship

Job Interests

  • Part Time
  • Short Term
  • Holiday Shifts

Caregivers that work non-full-time jobs or irregular shifts can negotiate extra compensation in addition to their standard hourly wage.

Skills & Expertise

  • Dementia
  • Diabetes
  • Hearing Disorders
  • Senior Care
  • Elder Care
  • Home Care

Languages

  • English

Experience & Education

Customer Support Representative

Jan 2015 - Sep 2016
Sharps Compliance Inc
Handle all Web inquiries and requests Maintain account information, such as Bill to/Ship To Addresses and contact information on patient fulfillment accounts as well as all other non-key accounts Processes all orders from online store, inside sales, etc Provides assistance to inside sales team with new customer set up Handles all inquiries, requests and complaints from key accounts Processes all orders for key accounts which includes orders submitted through e-mail, fax, and via phone Handles all registration requests for online store accounts from key accounts (maintains accounts as needed) Assists with tracking and providing proofs of destruction for customers
Jan 2015 - Sep 2016

Residential Desk Services Supervisor

Apr 2012 - Jan 2015
University of Houston/SHRL (Student Housing and Residential Life)
Supervise day to day activities of student desk staff in the Residence Halls to ensure student desk staff are able to expertly and effectively communicate key information to constituents (prospective and current students, parents and families, campus partners, RLH staff) Occasionally work outside of normal business hours to include but not limited to Residence Hall move in/out, scheduled meetings with students, and other peak hours. Assist with room renewal process as well as room assignments and transfers Assist with development and training for student staff in the area of Conference Services Responsible for developing and maintaining customer service standards, helping staff meet prescribed timelines, organizing continuous improvement of department operations, and developing strategic plans to meet department goals Train student staff team members on policies, processes, and procedures; information about housing services and amenities.
Apr 2012 - Jan 2015

Customer Service Representative

Sep 2010 - Mar 2011
AEROTEK STAFFING- SolvChem/ Contract)
• Processed and prepared orders and work orders in computer system in Chempax as well as blend tickets, and bills of lading • Served as a liaison between sales, customer, and plant to ensure customer expectations were met through proper documentation • Verified pricing per gallon/pound with sales team for customer satisfaction • Completed Cash postings; and created short pay reports for review and follow up • Processed Credit holds by monitoring and releasing orders on credit holds of vendors • Addressed short pays and other discrepancies in a timely fashion • Completed customer order data entry received by email, telephone and facsimile • Billing and invoicing as needed • Recorded damaged/defective products via customer feedback to track/trace order discrepancies and upcoming short pays • Tracked all outgoing orders taken for billing team • Requested product replenishment via Purchasing Department for orders
Sep 2010 - Mar 2011

Record Retrieval Specialist

Feb 2009 - Dec 2009
MEDICAL RESEARCH CONSULTANTS
Processed request orders from various sources including but not limited to: electronic direct orders, legal documents, e-mail orders, spreadsheet order forms, and Nurse Work products. • Conducted research via telephone, internet and other reference material to identify proper locations of custodians of records • Confirmed authorized letters of request have been received by custodians of records • Conducted follow-up calls to ensure requested records were collected in a time frame consistent with SLA parameters • Determined completeness of records and physical evidence based upon parameters of request packet • Followed-up with custodians on incomplete records, performing additional research if required • Determined completeness of records and physical evidence based upon parameters of request packet. . • Processed invoices associated with obtaining records from custodians as it pertained to expediting.
Feb 2009 - Dec 2009

Texas Southern University

Aug 1992 - May 1995
Aug 1992 - May 1995
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