Answered phone calls concerning clients, handled complaints and responded to request for information. Organized office schedules and maintained relationships with necessary agency contacts. Requested records for clients and attorneys. Conducted morale calls for inmates facing death penalty. Processed final orders for mental patients at Florida State Hospital. Trained interns on how to properly perform intakes on offenders. Prepared and filed motions for attorney/client. Conducted background checks on clients. MS proficient, familiar with excel, Windows 7 and XP, Adobe Acrobat or Nuance PDF. IE 8.x, 9.x and Firefox, Lexis for MS Office.