Kelleyann K.
$15.00 / hr
Denison, TX
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Add to FavoritesAbout Kelleyann
I enjoy working with people and I have wanted to help people some way or another. I used to help two of my grandparents when they went into assistant living and I enjoyed the atmosphere and being able to help them and be a part of their home community. I am most proud that I am always one of the top performers at work.
Caregiving Services & Expertise
Services
- Bathing
- Dressing & Grooming
- Toileting
- Medication Reminders
- Meal Prep
- Groceries & Shopping
- Transferring & Mobility
- Exercise
- Transportation
- Housekeeping
- Companionship
Job Interests
- Full Time
Caregivers that work non-full-time jobs or irregular shifts can negotiate extra compensation in addition to their standard hourly wage.
Skills & Expertise
- Diabetes
- Senior Care
- Elder Care
- Home Care
Languages
- English
Experience & Education
Customer Service agent
Mar 2019 - Present
Alorica Inc
I'm a customer service specialist whose job is to discuss any billing questions and possible extensions on their accounts. As a collection agent I collect money and issue medical certificates to customers. I provide them with the agencies that can assist them. I utilize my communication skills, as well as active listening skills in order to provide exceptional service to my customers. I also exceed in expectations when it comes to getting down the call volume by being fast and proficient and staying under average handling time. I maintain client requests for good quality customer service. I participate in weekly meetings to go over the tools I utilize to continue being a top performer for the team. I also train new agents that are hired within the company and provide assistance to senior agents that need help with questions.
Mar 2019 - Present
Area Supervisor
Oct 2017 - Oct 2019
Ross Dress For Less
Area Supervisor Softline's department- In charge of each department that has apparel in it. Each month go through SPG and flow/flex according to needs of the store. I assume all roles of previous position of MOD Plus including helping with scheduling and hiring. At times I also assist in other departments such as Hardlines, Stockroom, and cash office. I am well trained throughout the store and train new associates upon arrival. Mainly manages the front of the store for FAST services along with managing my Softline team on current changes. Every Sunday I submit and go over payroll as well as cut as needed for the week. Manage projection of sales based upon how busy the day has been and whether or not to increase or decrease based upon clientele.
Oct 2017 - Oct 2019
Grocery pick up
Jan 2019 - Mar 2019
Walmart General
Walmart grocery pick up department. Shopped for customers by going from department to department using a PDT gun to locate products for clientele. Once I find the product, I placed items in the bag then in a bin that is label for the customer. I ensure I separate all the bins based on time of pick up. Any item that is a frozen food product or needs refrigeration in place in freezers or refrigerators to keep the products fresh as well as maintain their quality. When it was time for the pick-up, I gather all of their totes and bring them outside to their car and place them in the trunk or backseat. I also, issue out credits to customers that had issues or had products return due to expiration dated.
Jan 2019 - Mar 2019
Cashier
Apr 2014 - May 2018
Racetrac Petroleum Inc
Cashier - Provide an elevated guest experience to generate a loyal clientele; communicate with vendors regarding back order availability, future inventory and special orders; answer product questions with up-to-date knowledge of sales and store promotions; conduct weekly walk throughs with the manager to discuss interior visual displays, including store window presentations, developed reputation as an efficient service provider with a high level of accuracy; investigate and resolve customer inquiries and complaints in a timely and empathetic manner; ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot; maintain cleanliness and presentation of stock room and production floor; recipient of multiple positive reviews acknowledging dedication to excellent customer service; routinely answered customer questions regarding merchandise and pricing.
Apr 2014 - May 2018
Manager on Duty
Apr 2016 - Oct 2017
Ross Dress For Less
Manager on Duty Plus - In charge of monitoring breaks, lunches of all cashiers, provide change for tills/change out tills; cash pickups; customer returns/overrides; special access to jewelry case/cash office; monitor the flow of customers checking out as well as handle all customer concerns and complaints.
Apr 2016 - Oct 2017
Assistant manager
Mar 2011 - Jul 2014
Dollar Tree
Assistant Manager - Greet customers entering the store to ascertain what each customer wanted or needed. Described product to customers and accurately explained details and care of merchandise. Earned management trust as key holder, responsibly opening and closing the store. Replenished supplies, bags, and other materials at each cash wrap. Helped manage the schedule and assist in payroll. Counted down tills in the morning and dropped off the deposit at the bank each night.
Mar 2011 - Jul 2014
Shift lead
Mar 2012 - Apr 2013
CVS Front Store
Shift Lead - Recommended alternative items if product was out of stock; communicate all store initiatives and promotions to customers to generate return business; contact customers to follow-up on purchases, suggest new merchandise and inform them about promotions and upcoming events; designed displays to make the store experience interactive, engaging and reassuring; routinely answered customer questing merchandise and pricing; organized store merchandise racks by size, style and color to promote visually appealing environment; monitored cash drawers in multiple checkout stations to ensure adequate cash supply; maintained cleanliness and presentation of stock room and production floor; provided ongoing guest service; worked at multiple locations; checked product dates routinely; unloaded trucks and helped in pharmacy area; managed wide variety of customer service and administrative task to resolve customer issues quickly and efficiently; ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
Mar 2012 - Apr 2013
Collin County Community College District
Jan 2010 - Jan 2011
Plano, TX
Jan 2010 - Jan 2011
Plano Sr High School
Jan 2007 - Jan 2009
Plano, TX
Jan 2007 - Jan 2009
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