Joshua L.

* Led a team of 28 to perform above the expected misload and turnover percentage, while leveraging and sharing my excellent time management skills to improve daily the allotted workflow. Trained, coached and mentored on average, 30 new employees on proper procedures, quality, safety, responsibility and accountability standards yearly. Positively maintained and adhered to business need timelines and deadlines above the 92% company expectation. Well versed and at ease following OSHA, United States Postal Services, Food and Beverage, and Building Code regulations, procedures and standards. Provided innovative and effective leadership that cultivated a functional work relationship with all levels of personnel throughout the organization. Handled intense situations in a manner that not only kept the operational team at ease but satisfied the business needs in an industry that was considered "needed workers" during a pandemic, continuing at 100% efficiency.

Collaborated with kitchen staff to set and reach daily, weekly and monthly goals dealing with Customer satisfaction, prompt service in under 12 mins, as well as pushing the culinary envelope to always bring new and exciting dishes Interacted with employees of all levels, building strong relationships and often acting as the liaison between different groups to foster team spirit. Trained and supervised new staff in culinary, in all prep, opening and closing procedures, proper food storage and sanitation required to be successful in the culinary field . Worked closely with upper management, contributing as a management team member on inventory, ordering, prepping, menu updates, staffing needs, problem solving and follow ups. Provided a sense of structure due to my ability to create and harness positive work relationships with personnel from various teams/operations. Leveraged my imaginative and flexible cooking style to create and design eye catching new menu items (based on the changing needs of the business and guest). Polished my speaking abilities to effectively address each audience member in a manner they understand - whether that be in technical or nontechnical terms. Acquired a strong knowledge of the industry