CHRISTEN O H.

* Managed a territory of private, group, and hospital practices across cardiovascular, metabolic, migraine, and anti-depressant markets in Brooklyn, New York, and the Greater Philadelphia Area. * Maintained key relationships with field and headquarters-based colleagues to identify, contract, and train Key Opinion Leaders (KOLs) for speaker opportunities. * Collaborated with HCPs and KOLs of the Jefferson University Headache Center to combat brand challenges. * Led customer engagement programs to increase product utilization for appropriate patients. * Collaborated with healthcare providers to increase awareness of migraine prevalence and treatment options. * Connected managed care teams to key customers to improve access to GSK medicines. * Facilitated opportunities for meaningful dialogue between key customers and the GSK leadership team. * Developed implementation plans for product launches and new product alignment to measurable outcomes. * Managed territory targets for multiple products, hosted speaker programs, and educated HCPs office staff.

* Promoted from Specialty Territory Sales to manage stakeholders in Operations, HR, IT, Marketing, Legal, and Compliance to generate brand, business unit, and functional area communications. * Embedded governance processes leading to a 25% improvement in the efficiency of field communications. * Increased utilization of enterprise tools by 33%. * Led communications initiatives for enterprise projects and appropriate use of CRM tools. * Provided on-site support for new product launches. * Collaborated with the internal events team to produce sales meetings and the President's Leadership Conference. * Provided crisis management around events involving GSK medicines and changes in corporate policy. * Supported the execution of change management strategies under a Corporate Integrity Agreement.

* Led strategic communications and culture initiatives for 1600 employees around the world. * Advised the global leadership team on communications and culture initiatives to execute brand marketing and communications strategies to meet organizational goals. * Organized and facilitated virtual engagement activities during the pandemic to boost employee morale. * Facilitated discussions between global leadership and DEI firms to evaluate a new company approach. * Collaborated with the Diversity Officer and senior leaders to drive DEI initiatives in the workplace, including the rollout of the global Diversity and Inclusion Calendar for the parent company. * Provided thought leadership and created innovative diversity programs that increased engagement. * Created executive leadership messages and developed slide presentations for the global leadership team. * Fostered volunteer and philanthropic participation with employees to advance global advocacy efforts. * Developed interactive content, inspirational videos, and on-site engagement initiatives to build community.

* Created and executed communications strategy for over 1900 employees across twenty-two sites in Philips partnering with diverse stakeholder groups to advance business strategy, culture, and employee engagement. * Consistently received high marks for developing content and facilitating Q&A sessions between leaders and employees through Town Halls and Integration Leader Sessions. * Collaborated with functional leaders across IT, HR, Real Estate, Branding, Finance, Legal, Sales, and Marketing. * Developed and managed communications infrastructure and tools including SharePoint sites, functional accounts, distribution lists, Viva Engage, and the global rollout of the Connected Care Inclusion Calendar. * Infused patient-centric content for internal audiences by creating and curating company narratives to promote the impact of Philips solutions on care delivery. * Monitored and reported progress against targets/metrics for quarterly Employee Pulse Survey results. * Managed field inquiries, patient messages, email inbox, and voicemail, working closely with compliance, legal, sales, marketing, and Speaker Program Management Office. * Facilitated stakeholder meetings for assigned projects and managed timelines for deliverables across the

* Execute integrated marketing communications strategies for training sessions, speaker programs, and medical congress plans across therapeutic areas. * Utilized effective communication skills to write and route communications through approval processes. * Developed and maintained the tracking processes for annual congress booth participation for global communications leaders and customer-facing teams. * Managed annual congress survey execution, distribution, and outcomes for the Field Medical Excellence teams. * Created slide presentations highlighting Congress Survey data outcomes through Executive Summaries. * Facilitated the cross-functional assessment of key field insights to identify business impact and strategic direction. * Collaborated with matrix partners to develop plans and establish clear objectives for field teams' interactions with HCPs.

* Build and implement integrated communications strategies with the Patient Inclusion and Health Equity team for the Advancing Inclusive Research (AIR) Site Alliance of Genentech to increase the participation of underrepresented groups in clinical studies across nine national research sites. * Facilitate weekly agile Sprint and Backlog refinement calls to consult with the co-leads of the site alliance to plan and execute work product teams across the AIR Site Alliance. * Manage internal and external program communications for leadership to ensure the adoption of materials. * Draft and edit articles for internal websites for relevant therapeutic areas. * Collaborating closely with a team of leaders to deliver additional program components as a co-lead for work product teams to improve the global Informed Consent process for patients and providers. * Collaborate with the site alliance team data analyst and data associate to streamline information for reporting. * Launch communications campaigns that promote opportunities to foster the adoption of inclusive research and contribute to feasibility activities for scaling the alliance to add sites in new therapeutic areas.