SHANTE IVORY A.

$20.00 / hr

Philadelphia, PA

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About SHANTE IVORY

Hello, my name is Shante, and I am a compassionate, dependable, and hard-working individual with a strong background in childcare, elderly care, customer service, etc. I take pride in being attentive to the needs of others and creating a supportive environment wherever I go. Over the years, I've gained valuable experience working with children, seniors, and diverse communities, helping me develop patience, empathy, and excellent communication skills. I'm passionate about making a positive difference in people's lives and continuously learning and growing both personally and professionally.

Caregiving Services & Expertise

Services

Bathing
Dressing & Grooming
Toileting
Medication Reminders
Meal Prep
Groceries & Shopping
Transferring & Mobility
Exercise
Transportation
Housekeeping
Companionship

Job Interests

Full Time

Caregivers that work non-full-time jobs or irregular shifts can negotiate extra compensation in addition to their standard hourly wage.

Skills & Expertise

ALS
Alzheimer's Disease
Arthritis
Dementia
Depression
Diabetes
Hearing Disorders
HIV/AIDS
Home Health Care
Hospice Care
Multiple Sclerosis
Parkinson's Disease
Skin Disorders
Stroke
Vision and Eye Disorders
Senior Care
Elder Care
Home Care

Languages

English

Experience & Education

Medical Receptionist

Jun 2020 - Mar 2025

Mary Washington Hospital

* Served as the first point of contact for patients, managing a high volume of appointments, walk-ins, and inquiries with professionalism and efficiency. * Coordinated patient scheduling, ensured accurate data entry. * Processed insurance claims and handled billing inquiries, ensuring compliance with HIPAA and other regulatory requirements. * Assisted healthcare providers by preparing patient charts, managing correspondence, and facilitating communication between departments. * Improved patient satisfaction by streamlining front-desk operations, reducing wait times, and providing clear information about procedures and services. * Trained new administrative staff on office protocols, customer service best practices, and the use of healthcare management software.

Jun 2020 - Mar 2025

Call Center Representative

Sep 2015 - May 2020

five star call center

* Handled an average of 100 calls per day, addressing customer inquiries, complaints, and technical support issues with efficiency and professionalism. * Achieved 100% customer satisfaction score by providing timely and effective solutions, demonstrating empathy, and ensuring follow-up on unresolved issues. * Managed customer accounts and processed orders, returns. * Collaborated with team members and supervisors to identify and implement process improvements, resulting in a 50% reduction in call handling time. * Trained and mentored new employees, improving team performance and cohesion. * Consistently met or exceeded key performance indicators (KPIs), including call handling time, first-call resolution, and customer satisfaction.

Sep 2015 - May 2020

Caregiver

Aug 2012 - Sep 2015

lovely care

Provided comprehensive in-home care to clients, including assistance with daily living activities such as bathing, dressing, and grooming. *Administered medications and monitored vital signs, ensuring adherence to prescribed health plans and promptly reporting any health changes to healthcare professionals. *Prepared nutritious meals tailored to individual dietary needs and preferences, promoting overall health and wellness. *Assisted with mobility and physical therapy exercises, fostering client independence and improving physical strength. *Offered companionship and emotional support, enhancing the mental well-being of clients and reducing feelings of isolation. *Maintained accurate records of client care, progress, and any incidents, ensuring seamless communication with family members and healthcare providers.

Aug 2012 - Sep 2015

George Washington High School

Jan 2005 - Jan 2009

Philadelphia, PA

Jan 2005 - Jan 2009

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