Mama S.

Assist and train SOLA Participants in all areas of Activities of Daily Living (ADL's) and personal care. Implement individualized programs, plans and services that are designed to maintain skills and encourage independence. Assist participants to seek recreational opportunities that are life enhancing and support individualized choice. This could be assessing their community by attending church, swimming, dancing, or any variety of activities or events. Transport and/or accompany participants to all appointments and/or other activities in the community. Assess participant medical and overall conditions. Implement all nursing procedures as trained by clinical/RND nurse. Review, collect, and record participant information following the SOLA documentation policy and report information that is vital and/or pertinent to home management. Responsible for maintain participant homes, keeping it safe and clean while respecting personal property. Assist in training and orienting new staff. Attend participant meetings, provide input, and attend house meetings, with input, as needed. Assist with medical or behavioral emergencies.

Successfully handle and deliver 250+ packages per day to customers on time Implement several steps to improve my team proficiency in providing exceptional customer service Maintain company standards and procedures, while transporting customers' orders at an efficient rate Conducted daily maintenance on the company equipment to maintain productivity Completed every task while problem solving methods to navigate through adversities Maintained a computerize log of shipping records and package information Trained potential logistics owners and new employees on the daily roles of the company Managed customer service issues with professionalism and analytical approaches to maintain satisfaction and promote continued brand loyalty Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules Contacted customers prior to delivery to confirm and coordinate delivery times Communicated customer complaints, requests and feedback to company management for swift resolution

Ensured the security, safety and well-being of all personnel, visitors and the premises Provided excellent customer service Adhere to all company service and operating standards Remained in compliance with local, state and federal regulations Immediately respond to emergencies to provide necessary assistance to employees and customers Protected the company's assets relative to theft, assault, fire and other safety issues Followed procedures for various initiatives, including fire prevention, property patrol, traffic control and accident investigations Worked in various sites as well contracted by Securitas Conducted security audits to identify vulnerabilities *Worked in various sites as well contracted by Securitas*

Assisted 30+ senior residents with activities of daily living Followed proper procedures in emergencies and responds promptly Monitored progress and documented any patient health status changes to keep healthcare team updated Ensured safety and well-being of each patient in alignment with care plan Performed basic household chores, including washing floors, washing dishes, vacuuming, garbage disposal and dusting Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions